Family Guardian Senior Monitoring Device

You’ll receive a number of Medical Guardian alerts regarding activity and inactivity in the home, including:

• Panic Alert: your loved one has pressed their medical alert help button to contact our monitoring center.
• Wake and Well: your loved one is active in the morning.
• Non-Activity: the safety sensors do not detect any activity in the home.
• Door Left Open: the front door is left open for an excessive amount of time.
• Power Loss: the base station has been disconnected from its power supply.
• Power Restore: the base station has been reconnected to its power supply.

Yes. Since the Family Guardian has a 1,300 foot range -- the largest of any in-home senior monitoring device -- your loved one will always be able to receive help should they experience an accident while showering or going about their normal routine.

No. They can only speak to an operator using the base station’s 2-way speaker system. The wearable button simply allows your loved one to trigger an emergency call up to 1,300 feet away from the base station. If they are unable to speak with our emergency operators through the base station, we will immediately send emergency help to your loved one’s home.

No. The Family Guardian uses AT&T’s cellular network to connect your loved one to our monitoring center, but there are never any additional fees for when our monitoring center is contacted. The best part is that your loved one isn’t required to use AT&T in order to have 24/7 access to our monitoring center.

Yes. The Family Guardian base station is compatible with multiple medical alert help buttons so more than one person can be protected in the home.

The Family Guardian’s water-resistant fall alert pendant enables your loved one to receive help should they fall in their home, even if they cannot push the button. When a fall is detected by the pendant, it sends a wireless signal to the base station, which then alerts our monitoring center using a cellular network. For just $10/month, you can enjoy the added peace of mind knowing that your loved one will always be able to receive help in an emergency thanks to this fall alert system for seniors.

*Fall Detection does not detect 100% of falls. If Customer is able, Customer should press the help button in the event of an emergency. The 911 emergency services line is an alternative to the System and the Services. Fall Detection should only be worn around the neck to allow for adequate detection of falls.

Yes. If your loved one is moving, all they have to do is install the base station and safety sensors in their new home, and notify our Customer Care Team so we can update your loved one’s account and make sure that help is sent to their new address.

If this is not a permanent move, however, and your loved one is simply going on vacation or visiting family and friends, we would not recommend relocating the safety sensors because they will not get the most accurate reading of your loved one’s activity if the sensors frequently move between different locations.

While the base station is not water-resistant, the wearable medical alert help buttons are highly water-resistant so your loved one can receive help should they fall while showering.

Yes. The Family Guardian base station has a 32-hour backup battery so your loved one will always be able to get help in an emergency, even during a power outage. Plus, you will receive an instant alert from Medical Guardian should the base station ever lose its power supply for any reason.