About Medical Guardian
A one-stop provider of medical alert solutions, Medical Guardian is dedicated to helping people like you take the next chapter of their life head-on.
Our Mission
To empower our customers to live a life without limits.
A Product for Every Need
Whether you want an extra layer of protection at home with our fall alert system, or are looking for a medical alert device with GPS technology, our innovative emergency response devices fit every type of lifestyle.
Round-the-Clock Protection
Any medical alert system is only as good as its monitoring center. Response has to be lightning fast, personnel has to be trained and knowledgeable, and language barriers can’t hamper communication. That’s why Medical Guardian is dedicated to maintaining the highest standards in our 24/7 monitoring center.
Best-in-Class Customer Service
From our friendly Customer Care Specialists guiding you through the activation process to checking in on you after an emergency, these are just some of the things you can expect when you sign up for Medical Guardian’s life-saving service.
Our best stories are about you.
Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.
We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.
A Family-First Approach
From our valued customers to our dedicated employees, we treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.
After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.
Our Five Core Values
Encompassing everything we do across each department, our 5 Core Values are what makes us leaders in our industry.
Customers Above all Else
We make every decision and take every action with the benefit of our customers in mind.
Innovation as our Motivation
We challenge ourselves every day to improve our technology, products, and services.
Passion for Purpose
We care deeply about the impact of the services we provide and the communities we support.
Building Meaningful Relationships
We invest time and energy into creating genuine connections with our customers, partners, and team.
Excellence in Results
We strive to deliver the highest-quality performance, growth, and results across our business.
A Dynamic Work Environment
From our family-oriented culture to our focus on promoting from within, Medical Guardian has a lot to offer for hard-working individuals who want to make a difference in people’s lives.
Join Our TeamNew to Medical Alert Devices?
Request a Buyer’s Guide.
Renew Program
Great for Your Wallet.
Better for the Environment!
As the medical alert device industry continues to move towards a purchase-to-own model, it’s increasing the cost for aging adults and placing additional burden on the environment. Medical Guardian’s Renew program is the perfect solution.
When you select one of our refurbished devices through the Renew program, all you have to pay for is the monthly service and desired feature upgrades. These high-tech devices are available to lease, which means that you can wave a one-time equipment charge when you join the Medical Guardian family. You can also feel good about your choice, knowing that you’re doing your part to reduce waste and have a positive impact on the environment.
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