This was an absolute flawless experience. I had to call support because of a minor issue. Not only was it corrected, but the agent walked me through the whole testing routine. I'm happy knowing my 83 year old Mom has reliable assistance at the touch of a button (or fall assistance if she's unable to respond) from Medical Guardian.
Pearl M. · Altadena, CA
Direct Contact With Real People
So far, I have had an excellent experience with Medical Guardian. I am happy that I have direct contact with a real person in an emergency.
Alice O. · Newman, GA
Everyone has been excellent. The gal who helped me sign up was great. We had a mishap on our first day. My mom must have pushed her button in her sleep. The base box worked just right and an operator came on very quickly. And the lock box is a great idea/addition.
Haroldeen W. · Buffalo, NY
Simple and Easy
The order procedure, which was initially made on the telephone, was thorough. They answered all of my questions concerning the needs for my paraplegic bedridden husband. Upon receipt of the "Alert" kit, the instructions were clear, the set up process was simple. My husband is now equipped with a wrist-type button, which allows more peace of mind if I need to go out for a brief time.
Mrs. C. · Northridge, CA
Excellent Customer Service
The customer service while I was evaluating this product was excellent. They were very patient and answered my questions over numerous phone calls, never trying to pressure me to purchase before I was ready. I live far from my mother but she was able to install the system herself and the operators she has spoken with have been very helpful.
Top Rated Medical Alert Devices Trusted by Seniors across the United States.
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Important Consumer Alert!
Unsolicited Calls from Robo-dialers and Telemarketers
Medical Guardian has become aware of widespread consumer complaints of unsolicited phone calls from robo-dialers and telemarketers targeting consumers who are 65 and older in the U.S. and Canada claiming that a Medical Guardian device has been purchased. We have learned that, in many instances, these telemarketers are falsely claiming to represent Medical Guardian.
Medical Guardian only calls prospective customers who have requested a phone call to obtain more information about our Medical Guardian system. Medical Guardian does not engage in any kind of unsolicited robo-dialing or other deceptive telemarketing of this kind. We are actively investigating this matter, working to stop these abusive practices, and will be reporting any violations to the proper consumer protection agencies. In addition, Medical Guardian, as a founding member of the Medical Guardian Monitoring Association (MAMA), MedicalAlertMonitoringAssociation.com, is working with the association and its members to prevent these types of unsolicited actions.
We strive to provide the best in safety and protection to our customers and are available 24/7 to answer any questions or concerns you may have. If you or a loved one receive an unsolicited robo-dialer or telemarketing call claiming to be Medical Guardian, please contact us immediately by calling 1-800-995-0714 or by e-mail at email@example.com.