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How it Works

Medical Guardian’s Award-Winning Medical Emergency Alert System

Medical Guardian offers the best home and on-the-go emergency alert systems on the market, ensuring you are covered 24/7. Here's how our medical alert systems work to protect you in three simple steps.

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Get Immediate Help in 3 Easy Steps

1

Press Your Medical Alert Button

All of Medical Guardian's devices have clear, easily pressed buttons to connect with our medical monitoring center in seconds.

  • Fast, reliable response: Our state-of-the-art technology lets you connect with a highly trained emergency operator instantly.
  • Clear reception everywhere: With Nationwide AT&T cellular service included, you are covered all over the map.
  • Comfortable and durable devices: Our lightweight, waterproof wearable devices powered by the longest lasting batteries available mean you live with confidence.
  • Usable no matter where you are: Our in-home systems have the largest signal range on the market, offering almost four football fields of protection.
2

Connect with Our Medical Monitoring Center to Explain Your Situation

24/7 Protection is Standing By

24 hours a day, 7 days a week, our U.S.-based emergency call operators are always here for you. When you push the button on your Medical Guardian device, you will receive instant help by an expert who has access to your medical background and will get you the help you need – emergency or not – right away. Our operators receive intensive training to handle any situation, so you're in good hands.

That's why the Medical Guardian system is rated #1, and why we were recently awarded the Silver Stevie® Award for Customer Service Department of the Year. We maintain the highest standards of service because you deserve peace of mind.

certifications
call center rep
3

Receive Immediate Assistance

Help is on the Way

In the event of an emergency, a quick response matters. Your safety is our #1 concern, and if needed, we'll immediately dispatch emergency personnel to your location.

If we can't hear you through your device, we'll call your designated phone number to confirm your well-being. Should we not be able to reach you, we'll send emergency medical services to ensure your safety.

We recognize that not every situation calls for an emergency response. If you simply require an extra hand, our trained operators will alert family members, neighbors or friends in your Care Circle so that you can quickly get the exact type of assistance you need.

emergency personnel

Comparing Our Emergency Medical Alert Systems

In-Home Products

Award-winning in-home alert systems use the most advanced technology available to provide 24/7 protection, whether you have a landline or cellular network. No matter which medical alarm system you choose, all devices have a 32 hour backup battery in case of power outage.

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On-the-Go Devices

State-of-the-art mobile alert devices designed to keep up with your busy lifestyle – packed with features like automatic fall detection – allowing you to enjoy your life without limits. Lightweight and discreet, they also feature GPS and WiFi to ensure help arrives at your location.

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accessories

Accessories Add
to Your Comfort and Safety

A medical alert system should fit your needs perfectly. Add-ons and accessories can help you customize your system so it is most convenient and effective for you. From voice-activated wall buttons to fall alert pendants, our emergency accessories are designed with you in mind.

Learn about accessories
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Need help choosing a medical alert system?

We know that finding the right product among all of the different options can be difficult. But by answering just a few simple questions, we'll guide you to the medical alert system that has the exact features you're looking for.

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lifestyle

Which of the following best describes the lifestyle you'd like to maintain?

speaker

Would you like to be able to speak with an emergency operator using the device?

wearable

Would you prefer to wear the device around your neck or on your wrist?

companion app

Would you like a companion app that updates loved ones regarding your safety?

fall detection

Would you still like help in the event you're unable to press the button?

landline telephone

Do you have a landline telephone?

cellular service

Is cellular service available in your neighborhood?

YES   NO (or Don't Know)
neck wrist

Would you prefer to wear a button around your neck or on your wrist?

detect fall

Would you still like help in the event you’re unable to press the button?

Congratulations! We've selected a device for you.

Submit your contact information to view the best medical alert system for your lifestyle.

By submitting my information, I authorize Medical Guardian and its accredited members to communicate with me regarding my options, including by pre-recorded messages and texts. I also agree to the Medical Guardian Terms of Use & Privacy Policy, including the use of an electronic record to document my agreement.

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Based on your answers, we recommend:

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Unsure How Emergency Response Systems Work?

Call 1-800-668-9200 to speak with our highly trained medical alert experts who will walk you through:

  • Types of medical alert sytems and how they work
  • The lifestyle you enjoy and would like to maintain
  • Special discounts you may qualify for to ensure the most affordable system price

Frequently Asked Questions

Our goal is to provide you with information about our emergency alert systems, medical alert jewelry, and mobile medical alert devices so that you can make the most informed decision for you and your family.

Medical Guardian medical alert systems are not meant to replace 9-1-1. But, they do make connecting to emergency help simple and uncomplicated. In a true emergency, you may not have access to a phone or be able to clearly provide information to emergency responders.

Medical Guardian keeps your information on file and can quickly dispatch emergency services to your exact location. We're able to relay important information – like medications, your preferred hospital, or conditions that may interact negatively with EMT treatments – to emergency responders.

But Medical Guardian is more than just a dispatch service. Our medical alert systems monitor you or your loved ones with wireless connectivity, GPS tracking, and fall detection. In addition, we know that not every situation is an emergency, and sometimes you just need to speak with someone or connect quickly to your family or friends. Our non-emergency services provide you with that assistance 24/7.

No, a cell phone does not replace the need for a medical alert device. You or a loved one may not have access to a cell phone at all times, cell phone batteries can die, and cell phones can lose calls or reception depending on your location.

Even simply dialing 9-1-1 in an emergency can be difficult because it may require putting in a passcode or getting facial recognition to work. In a real emergency, those precious seconds matter.

We make connecting to our emergency monitoring center as easy as pressing a button on your wearable medical alert device. This button quickly connects to our monitoring center and works even if your cell phone doesn't have reception or battery life.

You can use Medical Guardian's non-Emergency dispatch services at any time. Simply press the button on your medical alert device and connect with our 24/7 monitoring center.

This is helpful if you or a loved one is not feeling well, gets stuck and need assistance, have flare ups of a medical condition, or if something is making you uneasy and you need someone to talk to.

Our trained call operators can quickly alert the family members, neighbors, or friends in your Care Circle so that you can quickly get the assistance you need in any situation.

Enjoy protection and peace of mind for the whole family with our spousal monitoring program. When you purchase a second pendant using the Classic Guardian or Home Guardian, we'll monitor it for free!

Our medical alert system protection plan guarantees that you will never have to pay any out of pocket expenses for a lost, stolen, or damaged device.

Unlike other providers, Medical Guardian does not charge any cancellation fees, and we provide full prorated refunds for months of unused service.

Learn more about our policies.

Yes, Medical Guardian is 100% U.S.-based. When a company's monitoring services are outsourced overseas, you're much more likely to encounter language barriers. This can make it difficult to receive a quick response when you use your medical alert system to call for help. That's why our monitoring center is located within the United States, so you never have to worry about being unable to understand our operators.

Even if you speak a language other than English or Spanish, our emergency operators will still be able to communicate with you using a translation service.

A medical alarm, also known as medical alert systems or personal emergency response systems, are devices that signal a monitoring center in critical emergency situations to summon help from professional emergency medical personnel. They can also alert emergency contacts such as family members, neighbors, and caregivers. When a Medical Guardian device is activated, typically by pressing a button, the user will be connected with a 100% U.S. based, five-diamond certified monitoring center, who will assess the situation to secure help in case of an emergency.

A medical alert system provides loved ones with the peace of mind to live life confidently, especially in the face of emergencies. They allow you to have quick 24/7 access to medical monitoring services who can provide the best course of help. They can also be used in non-medical situations, such as gas leaks, fires, and robbery, when pressing a button is quicker than locating a phone to dial 9-1-1.

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Ask Our Experts

Our Life Safety Consultants are standing by to help customize a plan that fits your needs.

Call: 1-800-668-9200

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