How It Works

With the Active Guardian, calling for help is as easy as 1-2-3.

press emergency button

Help Couldn’t Come Easier

Press the Help Button to speak to our 24/7 Emergency Monitors. Optional Fall Detection can also automatically call for you.

speak with operator

Request Any Type of Help

We can dispatch the police, fire department, EMTs, mental health services, or even a member of your Care Circle on your behalf.

help arrives

Fast, Reliable Peace of Mind

You are not alone. 4G means our strongest-ever signal keeps you connected until the right kind of help arrives.


Go Ahead, Give Us a Ring!

We Can Help You Decide if Active Guardian is the Perfect Fit For Your Needs!



Powered by 4G LTE, Active Guardian is our longest-lasting portable device.

key feature one

The Most Powerful Protection

Know you have maximum protection with a trifecta of 4G LTE, Enhanced Location Monitoring (GPS,) and WiFi protection wherever you are.

key feature two

The Longest-Lasting Mobile Battery

Leave your worries behind with the longest-lasting battery of any mobile device on the market. Each charge gives you up to 7 full days of protection.

Catch Falls as They Happen

For a small add-on fee, activate built-in fall detection capabilities that can be easily cancelled in the event of a false alarm.

Additional Features

Location Tracking

Use at Home or On-the-Go

Active Guardian is an all-in-one device that you can wear around your neck on-the-go, or keep docked at home.

Reliable Cell Coverage

Never Lose Touch

Use the MyGuardian mobile app to provide your Care Circle peace-of-mind via GPS, WiFi backup and cellular location reporting.


Hear and Be Heard

Reliably communicate with our 24/7 operators thanks to Active Guardian's high definition speaker and noise cancelling functionality.


Reclaim Your Shower Time

Bathe in relaxation, knowing you have water-resistant protection. Your Active Guardian wristband and necklace can be worn in the shower

customer servcie

Experience Care on Call

Our attentive, 24/7 Monitoring Center has your back in times of need. We keep essential information instantly accessible while safeguarding your privacy.

Care Circle

Connect Your Care Circle

Build up a team of Caregivers in the new MyGuardian portal & mobile app that are instantly reachable in times of need. They can chat with each other and manage tasks & activities.

What's in the Box

Your package will come with a handy User Manual in addition to the following:

base charger
belt clip
Mobile Base Unit
Our mobile base unit has our most powerful protective abilities and is armed with 4G LTE, Advanced Location Monitoring and WiFi backup.
Wall Charger + Adapter
Keep your base unit and backup battery charged with this charging cable. Each charge lasts up to 7 full days.
Belt Clip
Use this lightweight clip to attach your Active Guardian to your clothing or accessories.
Use this easy-to-fasten magnetic lanyard to fasten your Active Guardian around your neck.

Your Active Guardian Medical Alert System includes

The New MyGuardian


Our new customer care portal helps you to build a network that you can communicate with in times of need. It brings all your health and safety information together in one place. It’s useful for exploring system updates and usage, as well as managing your account. MyGuardian is chock-full of accessible, essential features that give you an added layer of safety and security.

Frequently Asked Questions

Get to Know Your Active Guardian

Using the medical alert system's GPS and WiFi capabilities*, our highly-certified emergency operators can always send immediate help, whether you’re at home or on-the-go. Should you ever experience an emergency or a fall, alert our monitoring center with just the push of a button.

*Coverage is subject to environment, equipment condition, and portable device location.
This medical alert system with a speaker in the pendant enables you to speak with an operator directly through the device. If you are unable to speak with our operators, they will use the Active Guardian's GPS and WiFi capabilities to send help to your exact location.
Thanks to the Active Guardian's WiFi capabilities, our emergency operators can detect WiFi hotspots around you, enabling them to accurately pinpoint your location even faster in an emergency.
There are no additional fees for when the Active Guardian uses the Verizon cellular network to connect you to our monitoring center. Plus, you don't even need to use Verizon in order to have access to round-the-clock protection at home and on-the-go.
Review your pacemaker materials regarding interaction with cell phones, and take the same precautions with the materials recommend for the Active Guardian.
Helpful for those who want an extra layer of protection or are at risk of a heart attack, stroke, epilepsy, or diabetic shock, this medical alert system can come equipped with fall detection. This means it will automatically contact our monitoring center through a cellular network should you fall while you’re at home or on-the-go. Although the Active Guardian does not automatically come with fall detection, the device’s fall alert capabilities can be activated for just $10/month, so you can enjoy the most comprehensive protection everywhere you go.

*Fall Detection does not detect 100% of falls. If Customer is able, Customer should press the help button in the event of an emergency. The 911 emergency services line is an alternative to the System and the Services. Fall Detection must be worn around the neck to allow for adequate detection of falls.
The Active Guardian is highly water-resistant so you can contact our monitoring center from anywhere – even if you’re in the shower.
Since the Active Guardian has the longest battery life of any portable medical alert device, you won’t have to worry about charging your device for up to 7 days depending on usage. Not only will you be notified by a flashing red light when the device’s battery is low, but the Active Guardian becomes fully charged in just 3 hours, so you can get back to doing what you love in no time.


Find out What People are Saying About Active Guardian

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