Help in 3 Simple Steps How Our Medical Alert System Works

emergency operator

Press Your Medical Alert Button

This connects you to our monitoring center within moments.

emergency operator

Speak With an Emergency Operator

Our highly-certified operators help you determine which type of service you need.

emergency operator

Immediate Help

Whether you request emergency services or an emergency contact, help is on the way.

A Closer Look Behind How Our Medical Alert Systems Work

In times of high stress or anxiety, it’s difficult for anyone to think clearly and make crucial decisions, which is why an emergency response system should be easy to use and complication-free. And with Medical Guardian, your system couldn’t be more user-friendly.

Getting to Know Our Medical Alert System Features

Depending on which of our personal emergency medical alert systems you select, your lightweight and water-resistant medical alert button can be worn around the neck, wrist, or on a belt clip. This way you can comfortably and discreetly wear it at all times, even while in the shower.

Plus, whether you’re going on vacation, visiting family and friends, or permanently moving anywhere within the United States, you can easily bring your Medical Guardian alert system with you. All you have to do is notify our Customer Care Team of your new location — it’s that simple.

Pressing the Button

When pressed, your device immediately sends a wireless signal to Medical Guardian’s 24/7 monitoring center, alerting them of an emergency. To ensure that your device will be there for you when you need it most, here are just some of the ways that we’re monitoring your device:

  • Remote tests to verify that your medical alert button is synced with your in-home system
  • Low battery notifications to prevent any lapses in your protection
  • Identification of your mobile device’s current location to confirm that help can be sent to you

After the Button is Pressed:
Communicating With a Team That Cares

Within moments of pressing your medical alert button, you will be connected to a highly-certified operator. All of Medical Guardian’s operators receive intensive training so that they can handle any situation, even those that don’t require emergency personnel.

When you sign up for our top-rated service, we help you create your very own Care Circle, a list of emergency contacts we keep on file. This enables our operators to call family or other members of your Care Circle when you use your medical alert system.

More Than Just a Dispatch

A quick response from a monitoring center can be the difference between life and death in an emergency. But in a situation that doesn’t require EMTs, simply knowing that a friendly voice will always be there when you press your medical alert button is just as important.

In fact, our operators dispatch non-emergency services more often than EMTs, police officers, and firefighters combined. So whether you want a friend or neighbor to check in on you, or if you simply need someone to lend an ear, you can use your Medical Guardian system in any situation.

Why do I need a medical alert system?

1 in 4 each year

1 in 4 older adults falls every year. Falling once doubles the risk of falling again.


Falls are the leading cause of injuries and deaths among older adults.


After a fall, 90% of older adults who get help within 1 hour will be able to return home.

Sources: Centers for Disease Control & Prevention

Our Medical Alert Devices Discover How Our Alert Systems Work