Introducing Family Guardian

Combining traditional medical alert services with activity monitoring, Family Guardian allows family, friends, and caregivers to stay updated on a loved one’s activity levels and health 24/7.

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Family Guardian components

Medical alert services—now with comprehensive activity monitoring.

Family Guardian combines medical alert and activity monitoring services so you can stay updated on your loved one’s activity levels and health throughout the day. Should the safety sensors notice any signs that your loved one isn’t going about their normal routine, you’ll receive an instant notification right to your email or smartphone, keeping you in the know at all times. Plus with the Family Guardian Monitoring App, you’ll gain even more insights into your loved one’s activity with the Day Story and Weekly Activity reports.

Key Features

mobile pendant

Traditional Medical Alert Monitoring in the Event of an Emergency

wall sensor

24/7 insight into your loved one's activity and health, using three (3) safety sensors

mobile app

Keep family, friends, and loved ones in the loop with the Family Guardian Monitoring App

Lifestyle

The Family Guardian Monitoring Application allows you to monitor your loved ones’ daily activities – anytime, anywhere. Compatible with the Family Guardian safety sensors placed throughout the home, this application uses the information gathered by these sensors to send real-time alerts of your loved one’s activity and inactivity levels throughout the day.

Using this shareable app’s key capabilities and features, you can enjoy even greater peace of mind by ensuring your loved one’s safety and wellness within the home.

  • Create accounts for caregivers, family members, and friends so they can remotely check in on a loved one’s health and activity levels – even from across the country.
  • Test the safety sensors within your loved one’s home to ensure they are working properly.
  • Enjoy the peace of mind that comes with knowing that you’ll receive an instant notification if the safety sensors detect that your loved one isn’t going about their normal routine.
  • Keep track of your loved one’s activities over the past 24 hours with the Day Story report.
  • Learn more about your loved one’s daily living patterns with the Weekly Activity report, which charts the number of times your loved one used each room during the previous week.
  • Based on your preferences, choose to receive either email or SMS notifications of your loved one’s activity.

Frequently Asked Questions

about the Family Guardian

The free Family Guardian Monitoring App can be downloaded from the iPhone App Store or Google Play for Android smartphones.

Once the app is downloaded, you can create accounts for caregivers/family members, test the safety sensors, and choose to receive email or SMS notifications of your loved one’s activity.

You can also view two activity reports based on the information gathered by the safety sensors:

  • Day Story: lists all of your loved one’s activities over the past 24 hours. You can also view the start and end time of each activity.
  • Weekly Activity: charts the number of times your loved one used each room during the previous week.

The notifications you receive regarding your loved one’s activity and inactivity are based on Family Guardian’s key features:

Wake and Well
Once your loved one is active each morning
Dining Time
If your loved one misses any meals during the day
Out and About
When your loved one leaves their home for any amount of time
Extreme Temp
If the temperature in your loved one’s home is too high or too low

No. Your loved one can only speak to an emergency operator through the base station. The emergency help button simply allows your loved one to call for help up to 1,300 feet in every direction of the base station.

If your loved one is unable to speak with the operator, don’t worry – our TMA Five-Diamond-certified operators will ensure that they receive the immediate help they need.

Yes. The Family Guardian base station is compatible with multiple emergency help buttons so your loved one and his/her spouse (or another family member) can each be protected in the home – at no extra cost.

Yes. If your loved one is moving, going on vacation, or visiting family and friends, they can take Family Guardian with them! Simply install the base station and safety sensors at your new location, and notify our Client Services team so we can update your loved one’s account and ensure that help is sent to their new location.

We would not recommend relocating the safety sensors if this is not a permanent move, however, simply because the safety sensors will not get the most accurate reading of your loved one’s activity if the sensors frequently move between different locations.

While the base station and safety sensors are not water-resistant, the emergency help buttons are highly water-resistant so your loved one can call for help from anywhere in the home – even in the bathroom.

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