MGClassic
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Getting Started
Parts
Your base unit comes with:
- a UL bracket
- a power cord
- backup battery
- wearable buttons
- one phone cord.
Light Indicators and Base Buttons
Power Light (Green Power Symbol)
- Solid green – Unit is Connected to a Power Source.
- Blinking green – Unit is running on backup battery.
- Off – No power.
Communication Light (WiFi/Connection Symbol)
- Blinking green – Unit is trying to stablish a connection. (You will need to wait until the light is steady to complete a test or reach the monitoring center.)
- Orange – Active conversation.
- Red – No connection/Improperly connected.
Trouble Light (Caution Symbol)
- Solid red – Malfunctioning button.
- Flashing red – Low battery on button.
Emergency Call Light
- ON (steady blue)- Normal device behavior.
- Red- Button pressed
- Pairing Mode: Blue LED
- Circular Run/Flashing – Pairing Mode initiated
- Blinks Three Times – Pairing Succeeded Reset Button
- The Reset Button is used to complete a soft reset of the base station.
- Press and hold the reset button to turn the blue LED light off.
Installation & Set Up
- Find the modem the home phone is connected to.
- ???????We recommend placing the base station close to the modem in your home using the provided six (6) foot phone cord.
- Identify the telephone ports: Locate the telephone port on both the medical alert device and the landline phone.
- ???????The Port on the device is labeled “Line-In”
- The port is usually labeled “Line” or “Tel” on the phone.
- Connect the medical alert device:
- Remove the phone line from the home telephone. (The other end of the phone line should remain connected to the modem.) Hint: The phone line is typically connected to the port labeled T1 (Telephone 1) or L1 (Line 1) on the back of the modem.
- Plug the line you just removed into “Line In” on the back of the medical alert device.
- Plug the phone line we provided into the “To Phone” on the back of the medical alert device.
- Plug the other end of the phone line we provided into the home phone.
- The AC power adaptor and the backup battery should already be installed.
- If the power cord is not already connected to the medical alert device, plug it into the bottom of the device. (The back cover will need to be removed)
- Turn the device on using the switch on the bottom of the device.
- If the device is installed correctly, the green power light and connection light will be steady green (may take a few seconds).
- Pick up the home phone to check for a dial tone.
?? Tip-If the member is unable to install the MGClassic due to a lack of technical abilities or physical handicap see Field Nation below for the next steps.
Pairing Buttons
- Gather any/all buttons to be paired.
- Press and hold the pairing button on the right-hand side of the base station until you hear two sets of beeps and then let go.
- The ring light around the Emergency Call button on will begin to illuminate blue.
- Once the ring light has illuminated, please step back at least five (5) feet from the base station with your new button in-hand. Then, firmly press and hold your button for six (6) seconds, and release.
- When your wearable button has successfully paired, the base station will announce, “Pairing successful!”
- Now that pairing has completed successfully, please make a test call from your wearable help button.
Testing Your Device & Pendants
It is recommended to test your device and pendants monthly to ensure they are working properly.
Follow the steps below to test your device and pendants:
- Press the transmitter button firmly and release. The device will emit a loud siren and then go silent. Important! Make sure to not be within 5 feet of the device when testing.
- The communication light will go from green to orange.
- To test the base device, press the large emergency call button.
- The device will state “Call in Progress” and then “Call Connected”.
- Inform the operator that this is just a test and no help is needed.
- The device will reset in between tests and the communication light will go from orange to green.
- Important! Be sure to wait at least 60 seconds between tests.
Fall Detection
Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.
- Fall Detection pendants contain tiny sensors that can detect changes in motion, as well as changes in the height of the pendant. If a fall is detected, the device will send an alarm to the monitoring center to begin the normal call process.
- Fall Detection works best when worn around the neck and outside of clothing.
Fall Detection – Physical Button
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Has a range of 1,300 ft from the base station.
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Battery life up to two years
Best Practices
Button to Base Range
The base unit can detect a button press within a 1,300 ft range from the base device. Help can still be sent if you aren’t able to communicate with the monitoring center and you are within 1,300 ft of the base device. When testing, do not be within 5 feet of the device. The button cannot be detected within 5 feet of the device.
Backup Battery
In the event of a power outage, the backup battery will run for 32 hours. Once power is restored, the backup battery will recharge on its own.
Monthly Testing
It is recommended to test your base device, as well as any/all buttons, monthly to ensure they are working properly. Simply press the button and when you’re connected to the monitoring center, state that you are testing your device/button and no help is needed. When testing, do not be within 5 feet of the device. The button cannot be detected within 5 feet of the device.
FAQs
Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a working telephone landline. The new address and home phone number will need to be provided (temporary or permanent) by calling the Member Support department or by logging into the MyGuardian Member Portal. The device should be tested at the new address to ensure it is working properly.
Should extension cords and surge protectors be avoided?
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The device’s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.
What material is used to make the neck button?
The neck button is made of TPU (Thermoplastic polyurethane plastic) and has a nylon cord/lanyard attached.
What material is used to make the wrist button?
The wrist button is made of TPU (Thermoplastic polyurethane plastic) and has a silicone, latex free band.
Are the buttons water-resistant?
The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.
How long does the battery in the button (neck and wrist) last?
The buttons have a battery life of up to 5 years. A red flashing trouble light on the base device indicates a low battery in the button. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
How long does the battery in the Fall Detection button last?
The Fall Detection button has a battery life of up to 2 years. A low battery alert will show on the base device as a red flashing trouble light. If you experience a low battery light indicator, please call our Member Support department. We will be glad to replace it for you at no cost.
Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement), and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.