Choose a product to get started:

Not sure which model you have?

Locate the “Device Unique ID” sticker on the packaging container and enter the 9-digit number provided:

Frequently Asked Questions

My Account

Need to update your home address, location of your lockbox or other account information?


Do you want to view or pay your bill online, or update the payment information on your account?


Have questions about our policies like shipping or returns? Want to know more about our referral program?

You can also browse all of our FAQ topics to find what you’re looking for.

Get more from your Medical Guardian subscription! With the MyGuardian portal, you can easily:

  • Update Address Before Traveling
  • Manage Billing Information
  • Customize Emergency Contacts
  • Live Chat with Customer Care
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