Mini Guardian
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Getting Started
Powering On & Off
Follow these steps to install the Mini Guardian:
- Plug the charging cradle into a power outlet (a red light will illuminate on the cradle). Make sure the charging cradle is plugged straight into the wall outlet and not a power strip or extension cord.
- Place the device into the charging cradle. The light on the device will illuminate. The device will vibrate and announce “Charging” when placed in the cradle.
- A blinking blue light means the device is connected to the network.
Parts Identification
Red Battery Light – off the cradle
- No red light – battery is good/normal.
- Flash every 26 seconds – indicates a low battery and should be placed in the charger as soon as possible.
- The device will announce “Battery low, please charge.”
Red Battery Light – in the charging cradle
- Flashing every 5 seconds – device charging.
- Solid Light – device is fully charged.
Blue Connection Light – off the charging cradle
- Light will flash every 26 seconds – connected to the network.
Blue Connection Light – in the charging cradle
- Light will flash every 5 seconds – connected to the network.
Blue Connection Light – during a call
- Solid light – normal.
Cradle
- Red light on the back of the cradle will be lit as long as the cradle is plugged into a power outlet.
Best Practices
GPS
This mobile device has an unlimited, nationwide range and is GPS-enabled within the US where there is sufficient Verizon 4G coverage. Remember to take the mobile device with you when you leave your house.
Testing
It is recommended to test the mobile device and any/all buttons once a month.
Lanyard & Belt Clip
Watch this video to attach & remove your belt clip.
Watch this video to attach & remove your lanyard.
To replace the lanyard with the belt clip:
- Remove the lanyard by twisting and pulling the belt clip.
- Pull the lanyard and belt clip away from the device.
- Press the belt clip onto the back of the device until it clips.
Fall Detection
Watch this video to learn everything you need to know about Fall Detection with your Mini Guardian!
Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.
- Fall Detection pendants contain tiny sensors that can detect changes in motion, as well as changes in the height of the pendant. If a fall is detected, the device will send an alarm to the monitoring center to begin the normal call process.
- Fall Detection works best when worn around the neck and outside of clothing.
Testing
It is recommended to test your device monthly to ensure they are working properly.
The Mini Guardian uses an automated testing feature called AVA.
- Important! If the AVA is not able to hear you or confirm a test or accidental button press, a live operator will respond and follow normal call procedure.
Press the button firmly and hold until the light turns solid blue and let go. The device will then start ringing and announce a call is in progress.
When connected to AVA, tell AVA that no help is needed. If the device connects to a live operator, tell the operator, “This is just a test.” The operator will confirm and then end the call. Wait 30-60 seconds in between each button press.
FAQs
How do I power on and power off my device?
To power on the Mini Guardian:
- Simply place the mobile device in the cradle. The mobile device will state, “Charging.”
- The red LED light will flash every 5 seconds while charging and will go solid when fully charged.
- The blue call light will flash every 5 seconds when connected to the network.
- Wait 2 minutes after powering on before pressing the call button.
To power off the Mini Guardian:
- Press and hold the Reset button on the left-hand side of the device until the red LED turns on and then let go.
- The device will power off.
Can The volume be raised or lowered?
No, the volume is preset by the manufacturer and cannot be adjusted.
Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Member Portal. The device should be tested at the new address to ensure it is working properly.
Should extension cords and surge protectors be avoided?
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The charging cradle needs to be plugged directly into a wall outlet that does not operate on a light switch.
Is the mobile device water-resistant?
The portable device is water-resistant and can be splashed with water but not submerged underwater. The mobile device needs to be towel dried after contact with water. The device is IP67 Certified.
Can metal roofing/siding, trees, airports, and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement), and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.
Does the device contain magnets?
The Mini Guardian device itself does not contain any magnets. The optional snap-on lanyard does contain a stainless-steel magnetic pull-apart clasp.
Is the device pacemaker safe?
If you have a pacemaker, it’s important to consult with your medical professional and review your pacemaker materials regarding interactions with cell phones. You should then follow the same precautions recommended in those materials for using this medical alert device.