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MGMobile

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Set Up & Installation

Follow these steps to install the MGMobile:

 

  1. Assemble the charging cradle. Insert the large end of the USB plug into the charging wall plug. Plug the small end of the USB cord into the charging cradle.
  2. Plug the power adaptor into a direct wall socket that is not connected to a light switch. Avoid any power strips or power cords. A Green LED will illuminate to indicate the cradle is receiving power.
  3. Place the device into the charging cradle. The device will verbally state “Device Ready.” The device will turn on within a few seconds and the top and bottom LED indicators will both briefly illuminate.  It normally takes 30-60 seconds for the mobile device to register with the cellular network.
  4. The top LED light indicator will illuminate solid green when the device is charging and will blink green when it’s fully charged.
Parts Identification

  1. Microphone
  2. Top LED – Battery Indicator (Green/Red)
  3. Bottom LED – Signal Indicator (Amber)
  4. Help Button
  5. Speaker
  6. Side Info Button

Top LED light – Battery Indicator

Green LED

  • Solid Green – The device is in the cradle and charging.
  • Blinking Green – The battery is full/good. The light will flash green in and out of the cradle as long as the battery is sufficiently charged.

Red LED

  • Blinking Red – The battery is at or under 20% and should be charged.

Bottom LED light – Signal Indicator

Amber LED

  • Blinking Amber  – The device is working to find cellular connectivity.

Charging Cradle

Green LED

  • Solid Green – LED light indicator will be illuminated on the front of the cradle indicating the device is receiving power.
Button Pairing

    1. Press and hold the side Info button, there will be a beep and then audio that states “Release for Device Info: or Continue to Hold for Next Option”.
    2. Continue to hold the button and three seconds later the next menu option will be offered.
    3. There will be a beep and then audio that states, “Release for Testing Device or Continue to Hold for Next Option”.
    4. Continue to hold the info button until audio that states, “Release for Device Pairing or Continue to Hold for Next Option” is heard.
    5. During this time, release the button and the device will state, “Entering Pairing Mode, Press the Button on the Peripheral to Connect to the Device.”
    6. Press the pendant for 3 seconds which will initiate a pairing signal to the unit.
    7. When the pairing has been completed, the device will state “Pairing Completed.”
Best Practices

GPS
The mobile device has an unlimited, nationwide range and is GPS-enabled within the US where there is sufficient AT&T 4G coverage.  Remember to take the mobile device with you when you leave your house.  

Mobile Device and Button Range
There is a 500 ft range from button to mobile device. The mobile device will not receive and transmit a button press if the button is more than 500 ft away from the mobile device.

Testing
It is recommended to test the mobile device and any/all buttons once a month.

Fall Detection

Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.

  • Fall Detection pendants contain tiny sensors that can detect changes in motion, as well as changes in the height of the pendant. If a fall is detected, the device will send an alarm to the monitoring center to begin the normal call process.
  • Fall Detection works best when worn around the neck and outside of clothing.
  • Fall Detection does not detect 100% of falls. If you are able, press your fall detection button in the event of an emergency. You may experience false alarms from time to time. Please advise the operator it was a false alarm.

Fall Detection – Mobile Device

  • This is a Virtual Feature.
  • The mobile device should be worn around the neck and on the outside of clothes.
  • The device will need to be taken off when charging is needed.
  • Fall Detection should not affect the battery life.

Fall Detection – Physical Button

  • This is a physical button.
  • The fall detection pendant should be worn around the neck and on the outside of the clothes.
  • Has a range of 500 ft from the mobile device.
  • Battery life up to three years.
Testing Your Device

It is recommended to test your device monthly to ensure they are working properly.

Follow the steps below to test your device and pendants.

  1. To get started, grab any/all buttons that need to be tested and be sure to be in range of the base device.
  2. Press the transmitter button or help button on the device for at least 3 seconds. The device will announce “Initiating Help“.
  3. There will be a one-second pause and then a series of 10 beeps. During this time the alarm can be canceled by a 5-second press on the base device or the transmitter button. If the alarm is canceled, the unit will state “Call Cancelled”.
  4. The device will state “Call in Progress” and then “Call Connected”.
  5. The device will connect to Stella, the automated voice assistant.
  6. If a live operator responds through the device, inform the operator that “this is just a test.”
  7. Important!  Be sure to wait at least 60 seconds between tests.
FAQs

How do I power on and power off my device?

To power on the MGMobile:

  1. Place the unit in the charger which will initiate the power-on sequence.
  2. The device will state “Device Ready” when it has made a successful network connection.

To power off the MGMobile:

  1. Press and hold the Info Button, “Release for Device Info: or Continue to Hold for Next Option.”
  2. Continue to hold info button, “Release for Testing Device or Continue to Hold for Next Option.”
  3. Continue to hold info button, “Release for Device Pairing or Continue to Hold for Next Option.”
  4. Continue to hold info button until the device says “Release to Power off Device.”
  5. If the user lets go the device will state, “Powering off.”

Can The volume be raised or lowered?
No, the volume is preset by the manufacturer and cannot be adjusted.

Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a AT&T 4G cell network available.  The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Member Portal. The device should be tested at the new address to ensure it is working properly.

Does this device have GPS capabilities?
Yes, this device has GPS capabilities nationwide where there is an AT&T 4G network available. In the event of a button press and EMS is dispatched, the GPS location will be provided.  

How long can the device be kept in the charging cradle?
We recommend taking the device out of the cradle at least once every 24 hours. This is a mobile device and is intended to be carried around.

Is the mobile device water-resistant?
The portable device is water-resistant and can be splashed with water but not submerged underwater. The mobile device needs to be towel dried after contact with water. The mobile device is IP67 Certified.

Are the wearable buttons water-resistant?
The wearable buttons are waterproof and can be submerged in water. The buttons need to be towel dried after contact with water. The buttons are IP67 Certified.  

How can I carry the mobile device around with me?
This mobile device comes with a detachable lanyard and belt clip. If you choose to wear the neck button or the wrist button, you will need to be within 500 ft of the mobile device for it to detect and transmit a button press.

Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement), and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.