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Mobile Guardian MD4

Mobile Guardian MD4

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Set Up & Installation

Follow these steps to install the Mobile Guardian (MD4):

  1. Plug the charging cradle into a power outlet not controlled by a light switch.
  2. Place the mobile device in the charging cradle.
  3. The LED light on your mobile device may display multiple colors when first placing it on the charging cradle.
  4. An amber light will illuminate on the front of the cradle.
  5. The device will vibrate when placed in the cradle and the lights in the device will illuminate.
  6. The device will announce “System Ready” when it’s connected to the network.
Parts Identification & Light Indicators

Battery indicator out of the charger:

  • No Light – Normal/battery is okay.
  • Blinking Red– Indicates a low battery on the mobile device.

Battery indicator in the cradle:

  • Solid Red – Charging.
  • Not light – Fully charge.

Network connection

  • Steady Green Flash – Connected to the cell network.
  • Rapid Green flash – No cellular network connection.

GPS indicator

  • Steady Yellow Flash – Every few seconds to indicate the GPS signal is good.

Charging Cradle

  • A Yellow light will be lit only when the mobile device is sitting in the charging cradle.

Power Button

  • Lower right-hand side of mobile device.
Best Practices

GPS
The mobile device has an unlimited, nationwide range and is GPS-enabled within the US where there is sufficient AT&T 4G coverage.  Remember to take the mobile device with you when you leave your house.  

Mobile Device and Button Range
There is a 350 ft range from button to mobile device. The mobile device will not receive and transmit a button press if the button is more than 350 ft away from the mobile device.

Testing
It is recommended to test the mobile device and any/all buttons once a month.

Fall Detection

    Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.

    • Fall Detection pendants contain tiny sensors that can detect changes in motion, as well as changes in the height of the pendant. If a fall is detected, the device will send an alarm to the monitoring center to begin the normal call process.
    • Fall Detection works best when worn around the neck and outside of clothing.
    • Fall Detection does not detect 100% of falls. If you are able, press your fall detection button in the event of an emergency. You may experience false alarms from time to time. Please advise the operator it was a false alarm.

    Fall Detection – Mobile Device

    • This is a Virtual Feature.
    • The mobile device should be worn around the neck and on the outside of clothes.
    • The device will need to be taken off when charging is needed.
    • Fall Detection should not affect the battery life.

    Fall Detection – Physical Button

    • This is a physical button.
    • The fall detection pendant should be worn around the neck and on the outside of the clothes.
    • Has a range of 350 ft from the mobile device.
    • Battery life up to three years.
    Testing Your Device

    Grab any/all buttons that should be tested and be within range of the mobile base device.

    1. Press the transmitter button or press and hold the emergency button on the mobile device until the device starts ringing.
    2. The device will announce, “Call Connected. Please stand by for an operator”.
    3. The device will connect to Stella, the automated voice assistant.
    4. If the customer does not respond or cannot be understood, a live operator will respond and the normal call flow will begin.
    5. At this time, state you are “just testing and no help is needed.“
    6. Important! Be sure to wait at least 60 seconds between tests.
    FAQs

    How do I power on and power off my device?

    To power on the Mobile Guardian MD4:

    1. Option 1: Press the On/Off button on the side of the mobile device for approximately 5 seconds. All the lights will turn on and the green LED light will start blinking. This indicated the mobile device was successfully turned on and it will announce “system ready.”
    2. Option 2: Simply place the mobile device in the charging cradle.  All the lights will turn on and the green LED light will start blinking. This indicated the mobile device was successfully turned on and it will announce “system ready.”

    To power off the Mobile Guardian MD4:

    1. Press and hold the On/Off button and hold until the red battery light illuminates. All of the lights will turn off. This indicates your mobile device was successfully turned off.

    Can The volume be raised or lowered?
    No, the volume is preset by the manufacturer and cannot be adjusted.

    Can I move this device to a new location?
    Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Member Portal. The device should be tested at the new address to ensure it is working properly.

    Does this device have GPS capabilities?
    Yes, this device has GPS capabilities nationwide where there is an AT&T 4G network available. In the event of a button press and EMS is dispatched, the GPS location will be provided.  

    Should extension cords and surge protectors be avoided?
    Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The charging cradle needs to be plugged directly into a wall outlet that does not operate on a light switch.

    Is the mobile device water-resistant?
    The portable device is water-resistant and can be splashed with water but not submerged underwater. The mobile device needs to be towel dried after contact with water. The mobile device is IP67 Certified.

    Are the wearable buttons water-resistant?
    The wearable buttons are waterproof and can be submerged in water.  The buttons need to be towel dried after contact with water.  The buttons are IP67 Certified.  

    How long can the device be kept in the charging cradle?
    We recommend taking the device out of the cradle at least once every 24 hours. This is a mobile device and is intended to be carried around.

    How can I carry the mobile device around with me?
    The mobile device comes with a detachable lanyard. If you choose to wear the neck button or the wrist button, you will need to be within 350 feet of the mobile device for the button press to connect to the mobile device.

    Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
    Yes, metal roofs/siding, concrete buildings (such as a basement), and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.