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Contact Our Support Team

Thank you for reaching out! Your feedback is important to us, and we’re committed to assisting you. A member of our team will carefully review your message and respond during our operating hours.

If you’re a current member and need assistance with your device or account, you can also speak directly with our Care Team at 1-800-313-1191.

If you don’t currently have a Medical Guardian device are looking for how to get one, please call 1-800-668-9200 to speak with one of our Life Safety Consultants.

Member Support

Hours of Operation

Monday
8:00 am – 8:00 pm ET
Tuesday
8:00 am – 8:00 pm ET
Wednesday
8:00 am – 8:00 pm ET
Thursday
8:00 am – 8:00 pm ET
Friday
8:00 am – 8:00 pm ET

Saturday
9:00 am – 5:00 pm ET
Sunday
9:00 am – 5:00 pm ET

Weekend hours are dedicated for technical device support. For account or billing questions, please reach us during our weekday business hours.

Holidays

New Year’s Day
Closed
Memorial Day
Closed
4th of July
Closed
Labor Day
Closed
Thanksgiving
Closed
Christmas
Closed

Please Note: Our Emergency Monitoring Center Operators are available through your medical alert device 24/7 for your safety and well-being.