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Contact Our Member Support Team

We’re here to help! If you’re a current member and need assistance with your device or account, please call our Member Support Team at 1-800-313-1191 during operating hours.evice or account, you can also speak directly with our Care Team at 1-800-313-1191.

If you don’t currently have a Medical Guardian device are looking for how to get one, please call 1-800-668-9200 to speak with one of our Life Safety Consultants.

Member Support

Hours of Operation

Monday
8:00 am – 8:00 pm ET
Tuesday
8:00 am – 8:00 pm ET
Wednesday
8:00 am – 8:00 pm ET
Thursday
8:00 am – 8:00 pm ET
Friday
8:00 am – 8:00 pm ET

Saturday
9:00 am – 5:00 pm ET
Sunday
9:00 am – 5:00 pm ET

Weekend hours are dedicated for technical device support. For account or billing questions, please reach us during our weekday business hours.

Holidays

New Year’s Day
Closed
Memorial Day
Closed
4th of July
Closed
Labor Day
Closed
Thanksgiving
Closed
Christmas
Closed

Please Note: Our Emergency Monitoring Center Operators are available through your medical alert device 24/7 for your safety and well-being.