How do I power on and power off my device?
To power on the Mobile Guardian MD5:
Option 1: Press the On/Off button on the side of the mobile device for approximately 5 seconds. All the lights will turn on and the green LED light will start blinking. This indicated the mobile device was successfully turned on and it will announce “system ready.”
Option 2: Simply place the mobile device in the charging cradle. All the lights will turn on and the green LED light will start blinking. This indicated the mobile device was successfully turned on and it will announce “system ready.”
To power off the Mobile Guardian MD5:
Press and hold the On/Off button and hold until the red battery light illuminates. All of the lights will turn off. This indicates your mobile device was successfully turned off.
Can The volume be raised or lowered?
No, the volume is preset by the manufacturer and cannot be adjusted.
Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the My Guardian Customer Portal. The device should be tested at the new address to ensure it is working properly.
Does this device have GPS capabilities?
Yes, this device has GPS capabilities nationwide where there is an AT&T 4G network available. In the event of a button press and EMS is dispatched, the GPS location will be provided.
Should extension cords and surge protectors be avoided?
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The charging cradle needs to be plugged directly into a wall outlet that does not operate on a light switch.
Is the mobile device water-resistant?
The portable device is water-resistant and can be splashed with water but not submerged underwater. The mobile device needs to be towel dried after contact with water. The mobile device is IP67 Certified.
Are the wearable buttons water-resistant?
The wearable buttons are waterproof and can be submerged in water. The buttons need to be towel dried after contact with water. The buttons are IP67 Certified.
How long is battery life of the neck button and wrist button?
The battery life of the neck button and wrist button will last up to 5 years. An amber light will flash every two minutes to indicate a low battery. If you experience a low battery alert, please call our Customer Care department. We will be glad to replace the button for you at no charge.
How long is battery life of the fall detection button?
The battery life of the fall detection button will last up to 12 months.
How long can the device be kept in the charging cradle?
We recommend taking the device out of the cradle at least once every 24 hours. This is a mobile device and is intended to be carried around.
How can I carry the mobile device around with me?
The mobile device comes with a detachable lanyard and belt clip. If you choose to wear the neck button or the wrist button, you will need to be within 350 ft of the mobile device for the button press to connect to the mobile device.
Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.