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MG Mini – FAQs

Absolutely! The MG Mini is water resistant and can be worn comfortably in the shower, an area where 80% of falls occur. 


Yes. Using the medical alert system’s GPS, our highly certified emergency operators can always send immediate help, whether you’re at home or on the go. The MG Mini has the widest GPS coverage of any medical alert, equipped with 4G LTE connectivity. 


You sure can! The MG Mini comes with clear two-way audio speakers allowing you to connect to emergency operators 24/7


Add a secondary pendant to your device. With a secondary wrist or neck pendant, you can connect to the MG Mini while in charging mode and access emergency help with the push of a button. This secondary button does come with a $2.99 per month fee, but it is well worth the extra layer of protection. Important! The secondary button must be within 400 ft of the MG Mini in order to work. 


Not Necessary. The MG Mini comes with a cellular SIM card embedded in the device and is equipped with its own service plan that all bundled into your total service costs. Enjoy nationwide coverage without needing to change your network plan. 


Not Necessary. The MG Mini uses WiFi as a backup method for location services through a process called WiFi positioning or WiFi triangulation. WiFi positioning works by using the signals from nearby WiFi access points (APs) to determine the approximate location of a device.

The primary method for location services is GPS. GPS stands for “Global Positioning System.” It is a satellite-based navigation system that provides location and time information anywhere on or near the Earth’s surface.

If you have a pacemaker, it’s important to consult with your medical professional and review your pacemaker materials regarding interactions with cell phones. You should then follow the same precautions recommended in those materials for using this medical alert device.

No, the MG Mini does not contain any magnets. However, it does come with a non-adjustable lanyard with a stainless steel magnetic breakaway clasp and an adjustable lanyard with a non-magnetic breakaway clasp.

No technology, including fall detection technology, works 100% of the time. If a fall occurs, you should always push your button.  

*If your device does not connect properly, please contact Medical Guardian immediately.