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Home Guardian LT – FAQs

To power on the Home Guardian LT:

  1. Simply place the power adaptor into a wall outlet not controlled by a light switch.
  2. Turn the device on using the on/off switch on the back of the device
  3. After a few seconds, the device will light up and the backup battery and signal strength will be displayed. 
  4. Once you hear “system ready”, the device is connected to the network and ready to test.

To power off the Home Guardian LT:

  1. Use the switch on the bottom of the device. Turn the switch to the “off” located on the back of the device.  After a few seconds, all the lights will go out and the device will power down.
 

Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available.  The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the My Guardian Customer Portal.  The device should be tested at the new address to ensure it is working properly.

Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly.  The device’s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.

The neck button is made of TPU (Thermoplastic polyurethane plastic) and has a nylon cord/lanyard attached.

The wrist button is made of TPU (Thermoplastic polyurethane plastic) and has a silicone, latex free band.

The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater.  The buttons should be towel dried after contact with water.  All of our devices are IP67 Certified.

The buttons have a battery life of up to 5 years.  An amber light will flash every 2 minutes to indicate a low battery.  If you experience a low battery light indicator, please call our Customer Care department.  We will be glad to replace it for you at no cost.

The Fall Detection button has a battery life of up to 3 years.  

Yes, metal roofs/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.