STEP 1: Test your Home Guardian's emergency buttons
- Firmly press your wrist or neck pendant once while standing at least five feet from to your base station.
- The button’s red light will flash once indicating that a signal was sent. When the call is in progress, your base station will make a siren sound and will then go silent before ringing, letting you know that an operator is coming through.
- An operator will ask if you need help. Please state that you are just testing.
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Once the operator confirms the test, they will disconnect the call.
Wait at least 60 seconds between testing each button. The communication light on your base station will return to a solid green.
Test all of your buttons monthly to ensure they are working properly.
Please Note
If the operator is unable to connect through the base, they will try calling you on your phone. Keep an eye on your phone in case it rings—it’s probably us!