There are two ways you can call for help: you can either press the Emergency button on the base station or press your wearable button. The base station will say “Call in progress” several times, and once your information has been sent to our monitoring center, the base station will announce “Please stand by for an operator.” One of our operators will then ask if you need help, and you can request emergency services or a member of your Care Circle to come and help you.
No. You can only speak to an operator through the base station. If you are unable to speak with our operators, don’t worry – they will immediately send local emergency personnel to your home.
Your button will work within 600 feet of your base station. You can be sure of the distance that is covered around your home by completing a range test.
No. If you accidentally press the Emergency button or your wearable button, simply let the alarm go through to our monitoring center. Once you’re connected to an operator, tell them that it was a false alarm, and no dispatch will be made.
The Home Guardian has a 30-hour backup battery so you will always be able to receive help in an emergency, even during a power outage.
To adjust the volume to a desired setting, simply press the plus (+) sign to increase the volume or the minus (-) sign to lower the volume. These icons are located near the megaphone icon on the bottom of the base station’s LED screen.
Yes. You can wear your neck pendant or wristband to bed so you can receive help in the middle of the night should you ever need it. We do not recommend wearing the Fall Detection pendant while sleeping, as this may cause false alarms.
Yes. The wearable buttons are highly water resistant so you can wear your neck pendant or wristband in the shower, but it should not be submerged in more than 3 feet of water for more than 30 minutes and should not be used in salt or chlorine water.
Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces.
Yes, you can replace the wrist button band with a standard watch band of your choice.
No. The wristbands are made with silicon and do not contain latex.
Yes! Your Home Guardian can move with you to a new location as long as the AT&T cell coverage is good. Once you’ve arrived in your new location, you’ll just need to give our Customer Care team the new address. We recommend that you then perform a test in your new location.
To update your address with our Customer Care team, please call 1-800-313-1191.