Powering on the Home Guardian 2.0:
Plug the power adaptor into a direct wall socket that is not connected to a light switch. Press the red power button on the back of the device located next to the power cord. The info light will light up solid green indicating it is connected to a power source and will verbally state, “Device ready.”
Powering off the Home Guardian 2.0:
Press the red power button on the back of the device located next to the power cord. The berry colored LED light on the front of the device will go out indicating the device is powered off.
Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Customer Portal. The device should be tested at the new address to ensure it is working properly.
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The device’s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.
The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.
The buttons have a battery life of up to 5 years. A red LED light will flash after a button press if the button has a low battery. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
The Fall Detection button has a battery life of up to 3 years. A red LED light will flash when the button has a low battery. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.