{"id":229988,"date":"2026-08-20T06:29:18","date_gmt":"2026-08-20T06:29:18","guid":{"rendered":"https:\/\/www.medicalguardian.com\/support\/?page_id=229988"},"modified":"2026-09-01T06:16:35","modified_gmt":"2026-09-01T06:16:35","slug":"guardian-flex","status":"publish","type":"page","link":"https:\/\/www.medicalguardian.com\/support\/guardian-flex\/","title":{"rendered":"Guardian Flex"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.25.0&#8243; background_color=&#8221;#35265f&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.18.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][lwp_divi_breadcrumbs home_text=&#8221;Home &#8221; font_icon=&#8221;&#x35;||divi||400&#8243; link_color=&#8221;#FFFFFF&#8221; separator_color=&#8221;#FFFFFF&#8221; current_text_color=&#8221;#FFFFFF&#8221; module_class=&#8221;breadcurmbs-nav&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; module_font=&#8221;||||||||&#8221; module_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;92%&#8221; custom_padding_tablet=&#8221;35px||10px||false|false&#8221; custom_padding_phone=&#8221;||40px||false|false&#8221; custom_css_main_element=&#8221;display:flex;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display:block;&#8221; 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max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;right&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#35265F&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#35265F&#8221; header_font_size=&#8221;54px&#8221; custom_margin=&#8221;25px||12px||false|false&#8221; custom_margin_tablet=&#8221;30px||12px||false|false&#8221; custom_margin_phone=&#8221;0px||12px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;center&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Guardian Flex<\/h1>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/Guardian-Flex-Manual-Final-Digital.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download Device Manual&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;left&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ffffff&#8221; button_bg_use_color_gradient=&#8221;on&#8221; button_bg_color_gradient_direction=&#8221;265deg&#8221; button_bg_color_gradient_stops=&#8221;#de1f2f 0%|#302353 100%&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_padding=&#8221;10px|40px|10px|40px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_border_radius__hover_enabled=&#8221;on|hover&#8221; button_border_radius__hover=&#8221;60px&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;#&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Descargue Manual En Espa\u00f1ol&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;left&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#a7345f&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;#a5a5a5&#8243; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;10px|40px|10px|40px|false|false&#8221; button_text_size_tablet=&#8221;17px&#8221; button_text_size_phone=&#8221;17px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_border_radius__hover_enabled=&#8221;on|hover&#8221; button_border_radius__hover=&#8221;60px&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ece9ee&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#35265f&#8221; header_text_color=&#8221;#35265f&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Find Solutions<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;92%&#8221; width_phone=&#8221;92%&#8221; width_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#35265f&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#35265f&#8221; closed_toggle_background_color=&#8221;rgba(104,92,135,0.29)&#8221; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;27px&#8221; module_class=&#8221;faqsAccordion&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#35265f&#8221; toggle_font=&#8221;|700|||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;|||0px|false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; toggle_icon__hover_enabled=&#8221;off|hover&#8221; toggle_icon__hover=&#8221;2||divi||400&#8243;][et_pb_accordion_item title=&#8221;Getting Started&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221;]<a href=\"https:\/\/vimeo.com\/1216230532\/9edc9051fd\"_blank\" rel=\"noopener\" target=\"_blank\" title=\"Watch this video to learn everything you need to know about getting started with yourGuardian Flex!\"><span style=\"text-decoration: underline;\"><span style=\"color: #993366; text-decoration: underline;\">Watch this video to learn everything you need to know about getting started with your <strong>Guardian Flex!<\/strong><\/span><\/span><\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Quick Start Guide&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x32;||divi||400&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ol class=\"order-list-number\">\n<li class=\"ewa-rteLine\">Assemble the charging cradle and plug it into a wall outlet.<img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/quick-start-guide-01.webp\" width=\"300\" height=\"128\" alt=\"Quick Start Guide 01\" class=\"img-space alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/li>\n<li class=\"ewa-rteLine\">Place the device in the cradle. It will power on automatically and you will hear \u201cCharging\u201d.<img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/quick-start-guide-02.webp\" width=\"150\" height=\"150\" alt=\"Quick Start Guide 02\" class=\"img-space alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/li>\n<li class=\"ewa-rteLine\">Take the device out of the cradle and press the side info button once to confirm signal and battery level. If cellular signal is poor contact our Member Support team.<img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/quick-start-guide-03.webp\" width=\"128\" height=\"128\" alt=\"Quick Start Guide 03\" class=\"img-space alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/li>\n<li class=\"ewa-rteLine\">Test your device by pressing and holding the SOS button for 3 seconds, then release it. When connected, let the operator know you are performing a test.<img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/quick-start-guide-04.webp\" width=\"115\" height=\"128\" alt=\"Quick Start Guide 04\" class=\"img-space alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/li>\n<li class=\"ewa-rteLine\">Place the device back in the cradle and allow it to charge completely. The status light on the side of the device will turn solid green when fully charged.<img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/quick-start-guide-05.webp\" width=\"128\" height=\"128\" alt=\"Quick Start Guide 05\" class=\"img-space alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/li>\n<li class=\"ewa-rteLine\">Once fully charged, your device is ready to wear and use.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Get to Know Your Device&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/front-back-devices-480x258-1.png\" width=\"300\" height=\"161\" alt=\"front back devices\" class=\"wp-image-230010 alignnone size-medium\" srcset=\"https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/front-back-devices-480x258-1.png 480w, https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/front-back-devices-480x258-1-300x161.png 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/p>\n<ol>\n<li>Status light<\/li>\n<li>Power\/info button<\/li>\n<li>Speaker<\/li>\n<li>Ring light<\/li>\n<li>SOS button<\/li>\n<li>Microphone<\/li>\n<li>Charging pins<\/li>\n<li>Snap Adapter<\/li>\n<li>Charging cradle<\/li>\n<li>USB-C cable<\/li>\n<li>Charging brick<\/li>\n<li>Charging indicator light<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Assemble Your Charging Cradle&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<b><img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/assemble-charger-480x319-1.webp\" width=\"300\" height=\"199\" alt=\"assemble charger\" class=\"wp-image-230013 alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto; padding-bottom:20px;\" \/><\/b><\/p>\n<ul >\n<li class=\"ewa-rteLine\">Plug the USB-C cable (10) into the charging brick (11), then plug the brick into a wall outlet.<\/li>\n<li class=\"ewa-rteLine\">Place the device on the charging cradle. Make sure the charging pins (7) on the back of the device line up with the pins (7) on the cradle.<\/li>\n<li class=\"ewa-rteLine\">When the device is placed correctly, it will say \u201cCharging.\u201d The ring light will blink white for a second. The status light will blink a color that shows the battery level. (See the status light chart for more information.)<\/li>\n<li>When the status light stays solid green, the device is fully charged. The light will stay on until you remove the device from the charger.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Important Tips&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Before your first-use, fully charge the device.<\/li>\n<li>Charge your device every day to keep it ready for use.\u00a0<\/li>\n<li>Full charges can take up to 2 hours.<\/li>\n<li>Test your device once a month to ensure it is working properly.\u00a0<\/li>\n<li>Your device is water-resistant and can be worn in the shower. Do not fully submerge it for more than 30 minutes.<\/li>\n<li>Battery life can last up to 5 days.<\/li>\n<li>Battery life can vary based on user settings, the environment (like cellular network strength), and how the device is used.\u00a0<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Get to Know Your Status Light&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>When your device is turning on, the lights will cycle from red ? orange ? green<\/p>\n<p>What each light color means:<\/p>\n<ul>\n<li>Green light (battery)\n<ul>\n<li>Slow blinks while charging: Battery is above 70%.<\/li>\n<li>Solid on charger: Device is fully charged.<\/li>\n<\/ul>\n<\/li>\n<li>Orange light (battery)\n<ul>\n<li>Slow blinks while charging: Battery is 30\u201370%.<\/li>\n<\/ul>\n<\/li>\n<li>Red light (low battery)\n<ul>\n<li>Slow blinking while charging: Battery is under 30%.<\/li>\n<li>Blinking every minute (while out of the cradle): Battery is very low, please charge soon. Voice guidance warnings will be announced at 30% and then at 20%.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Get to Know Your Ring Light&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]What each light color means:<\/p>\n<ul>\n<li>Solid red\n<ul>\n<li>SOS alarm or fall detected.<\/li>\n<\/ul>\n<\/li>\n<li>Blinking orange\n<ul>\n<li>No cellular network signal. If this issue persists, please contact Member Support.<\/li>\n<\/ul>\n<\/li>\n<li>White\n<ul>\n<li>Slow blinks: Connecting to the Monitoring Center.<\/li>\n<li>Solid: Connected to an active call.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Using Your SOS Button&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Press and hold for 3 seconds to:\u00a0<\/p>\n<ul>\n<li>Start an SOS emergency call.\u00a0<\/li>\n<li>Cancel an SOS call or fall alert.*\u00a0<\/li>\n<li>Power on the device if it is currently off.\u00a0<\/li>\n<\/ul>\n<p><em>*Fall detection only works if it is part of your service plan. It may not detect every fall and may sometimes send a false alert. If you are able, always press the SOS button for help.\u00a0<\/em>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Using Your Power\/Info Button&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]What each action does:<\/p>\n<ul>\n<li>Press and hold for 3 seconds\n<ul>\n<li>Announces the current time.<\/li>\n<\/ul>\n<\/li>\n<li>1 quick press\n<ul>\n<li>Announces battery level and signal strength.<\/li>\n<li>Example: \u201cCellular signal good. Battery level medium.\u201d<\/li>\n<\/ul>\n<\/li>\n<li>2 quick presses\n<ul>\n<li>Announces step count.<\/li>\n<\/ul>\n<\/li>\n<li>4 quick presses\n<ul>\n<li>Turns the device off.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Test Your Device&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol>\n<li>Press and hold the SOS button on your device for 3 seconds.<\/li>\n<li>The device will vibrate, and the ring light\u00a0will illuminate.<\/li>\n<li>You will hear, \u201cSOS activated. Calling for\u00a0help. Press and hold the button to cancel.\u201d<\/li>\n<li>Once your device has connected, it will say,\u00a0\u201cCall connected.\u201d<\/li>\n<li>Please state you are okay and just testing.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Attach Your Snap Adapter (Lanyard or Wristband)&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol>\n<li>Hold the back of the device facing you. The connector button on the snap adapter should also be facing you.<\/li>\n<li>Line the connector pins up with the guard rails on the back of your device.<\/li>\n<li>Press and hold the connector button.<\/li>\n<li>While holding the button, slide the snap adapter between the guard rails.<\/li>\n<li>When the snap adapter is fully in place, release the button.<\/li>\n<li>You will hear a click when it is secure.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/snap-adapter-480x564-1.webp\" width=\"256\" height=\"300\" alt=\"snap adapter\" class=\"wp-image-230028 alignnone size-medium\" style=\"display: block; margin-left: auto; margin-right: auto;\" \/><\/p>\n<p>NOTE: These steps apply to both the lanyard and wristband snap adapters. For the wristband, simply repeat the same steps on both sides[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Remove Your Snap Adapter (Lanyard or Wristband)&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol>\n<li>Hold the back of the device facing you. The connector button on the snap adapter should also be facing you.<\/li>\n<li>Press and hold the connector button.<\/li>\n<li>While holding the button, gently pull the snap adapter away from the device.<\/li>\n<li>The snap adapter will slide out from the device.<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/snap-adapter-480x564-1.webp\" width=\"256\" height=\"300\" alt=\"snap adapter\" class=\"wp-image-230028 alignnone size-medium\" \/><\/p>\n<p>NOTE: These steps apply to both the lanyard and wristband snap adapters. For the wristband, simply repeat the same steps on both sides[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Find Your Device (If Lost)&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol>\n<li>The device\u2019s location will show on the map in the portal or app.<\/li>\n<li>You can use the portal or app to find your device by clicking \u201cRing my Device.\u201d<\/li>\n<li>The device will say \u201cI\u2019m over here\u201d very loudly for 10 seconds.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#fbf7fc&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;10px||20px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#35265f&#8221; header_text_color=&#8221;#35265f&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; custom_padding_tablet=&#8221;0px||20px||false|false&#8221; custom_padding_phone=&#8221;0px||20px||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Product Videos<br \/><\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_video_slider show_image_overlay=&#8221;on&#8221; play_icon_color=&#8221;#AEA8BF&#8221; show_arrows_tablet=&#8221;&#8221; show_arrows_phone=&#8221;&#8221; show_arrows_last_edited=&#8221;on|phone&#8221; show_thumbnails_tablet=&#8221;&#8221; show_thumbnails_phone=&#8221;&#8221; show_thumbnails_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;|150px||150px|false|false&#8221; custom_padding_tablet=&#8221;|50px||50px|false|false&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video_slider_item admin_title=&#8221;Getting Started with Your MGMini Lite (Gen. 2)&#8221; src=&#8221;https:\/\/www.youtube.com\/watch?v=se_5HxpPDD4&#8243; image_src=&#8221;https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2026\/08\/video-guardian-bg.webp&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; show_image_overlay=&#8221;on&#8221;][\/et_pb_video_slider_item][\/et_pb_video_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0 breadcurmbs-nav\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/www.medicalguardian.com\/support\/\" class=\"home\"><span property=\"name\">Home <\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">&#x35;<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Guardian FlexFind Solutions<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Guardian Flex Support | Medical Guardian","_seopress_titles_desc":"Get Guardian Flex support. 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