{"id":227274,"date":"2024-03-19T19:32:08","date_gmt":"2024-03-19T19:32:08","guid":{"rendered":"https:\/\/www.medicalguardian.com\/support-new\/?page_id=227274"},"modified":"2026-01-09T19:14:10","modified_gmt":"2026-01-09T19:14:10","slug":"activeguardian","status":"publish","type":"page","link":"https:\/\/www.medicalguardian.com\/support\/activeguardian\/","title":{"rendered":"Active Guardian"},"content":{"rendered":"

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Active Guardian<\/strong><\/h1>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MG_Active-Guardian-White-Manual_AGM010000-1.pdf” url_new_window=”on” button_text=”Download Device Manual” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”265deg” button_bg_color_gradient_stops=”#de1f2f 0%|#302353 100%” button_border_width=”0px” button_border_radius=”60px” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|40px|10px|40px|false|false” locked=”off” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”60px”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#ece9ee” custom_margin=”0px||||false|false” custom_padding=”30px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_text_color=”#35265f” header_text_color=”#35265f” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Find Solutions<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” width_tablet=”92%” width_phone=”92%” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#35265f” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#35265f” closed_toggle_background_color=”rgba(104,92,135,0.29)” toggle_icon=”3||divi||400″ icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”27px” module_class=”faqsAccordion” _builder_version=”4.25.0″ _module_preset=”default” toggle_text_color=”#35265f” toggle_font=”|700|||||||” body_text_color=”#333333″ body_font_size=”15px” custom_margin=”|||0px|false|false” custom_padding=”|0px||0px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Set Up & Installation” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||” open=”off”]<\/p>\n

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Follow these steps to install your Active Guardian<\/span><\/strong>:<\/span><\/strong><\/p>\n

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  1. Plug the charging cradle into a power outlet and a red LED light will illuminate on the cradle. (Avoid power strips and outlets controlled by a light switch)<\/span><\/li>\n
  2. Place the device into the charging cradle. After a few seconds, the device will vibrate and state \u201ccharging<\/strong>.\u201d<\/span><\/li>\n
  3. The lights on the device will illuminate.<\/span><\/li>\n
  4. A blinking blue LED light means the device is connected to the network.<\/span><\/li>\n
  5. While charging, the red battery light on the Active Guardian<\/strong> will flash every five (5) seconds. Once your Active Guardian<\/strong> is fully charged, this battery light will be solid red.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Light Indicators” open=”off” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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    Red Battery Light \u2013 off the cradle<\/span><\/strong><\/p>\n

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    • No red light \u2013 battery is good\/normal.<\/span><\/li>\n
    • Flash every 26 seconds \u2013 indicates a low battery and should be placed in the charger as soon as possible.<\/li>\n
    • The device will announce \u201cBattery low, please charge.\u201d<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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      Red Battery Light \u2013 in the charging cradle<\/strong><\/p>\n

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      • Flashing every 5 seconds \u2013 device is charging.<\/li>\n
      • Solid Light \u2013 device is fully charged.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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        Blue Connection Light \u2013 off the charging cradle<\/strong><\/p>\n

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        • Light will flash every 26 seconds \u2013 connected to the network.<\/li>\n<\/ul>\n

          Blue Connection Light \u2013 in the charging cradle<\/strong><\/p>\n

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          • Light will flash every 5 seconds \u2013 connected to the network.<\/li>\n<\/ul>\n

            Blue Connection Light \u2013 during a call<\/strong><\/p>\n

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            • Solid light \u2013 normal.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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              Cradle<\/strong><\/p>\n

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              • \u00a0Red light on the back of the cradle will be lit as long as the cradle is plugged into a power outlet.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”Belt Clip & Lanyard” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

                How to replace the lanyard with the belt clip:<\/strong><\/h4>\n
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                1. Remove the lanyard by pushing the small tab upward to release the clip.<\/li>\n
                2. Pull the lanyard and clip away from the Active Guardian device.<\/li>\n
                3. Press the clip on the back of the belt clip into the slot on the back of Active Guardian until it clicks.<\/li>\n<\/ol>\n

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                  <\/div>\n

                  [\/et_pb_accordion_item][et_pb_accordion_item title=”Fall Detection” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n

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                  Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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