{"id":227221,"date":"2024-03-15T18:16:24","date_gmt":"2024-03-15T18:16:24","guid":{"rendered":"https:\/\/www.medicalguardian.com\/support-new\/?page_id=227221"},"modified":"2026-01-09T19:39:41","modified_gmt":"2026-01-09T19:39:41","slug":"mgmobile","status":"publish","type":"page","link":"https:\/\/www.medicalguardian.com\/support\/mgmobile\/","title":{"rendered":"MGMobile"},"content":{"rendered":"

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MG<\/span>Mobile<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MG_Mobile-2-Manual_M2M010000.pdf” url_new_window=”on” button_text=”Download Device Manual” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”265deg” button_bg_color_gradient_stops=”#de1f2f 0%|#302353 100%” button_border_width=”0px” button_border_radius=”60px” button_font=”|600|||||||” button_use_icon=”off” custom_margin=”||15px||false|false” custom_margin_tablet=”||15px||false|false” custom_margin_phone=”||15px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”10px|40px|10px|40px|false|false” locked=”off” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”60px”][\/et_pb_button][et_pb_button button_url=”https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2025\/06\/MG_Mobile-2-Manual_M2M010000.pdf.pdf” url_new_window=”on” button_text=”Descargue Manual En Espa\u00f1ol” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#a7345f” button_border_width=”0px” button_border_radius=”60px” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|40px|10px|40px|false|false” button_text_size_tablet=”17px” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”60px”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#ece9ee” custom_margin=”0px||||false|false” custom_padding=”30px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_text_color=”#35265f” header_text_color=”#35265f” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Find Solutions<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” width_tablet=”92%” width_phone=”92%” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#35265f” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#35265f” closed_toggle_background_color=”rgba(104,92,135,0.29)” toggle_icon=”3||divi||400″ icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”27px” module_class=”faqsAccordion” _builder_version=”4.25.0″ _module_preset=”default” toggle_text_color=”#35265f” toggle_font=”|700|||||||” body_text_color=”#333333″ body_font_size=”15px” custom_margin=”|||0px|false|false” custom_padding=”|0px||0px|false|false” global_colors_info=”{}”][et_pb_accordion_item title=”Set Up & Installation” open=”on” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||”]<\/p>\n

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Follow these steps to install the <\/span><\/strong>MG<\/span>Mobile:<\/span><\/strong><\/h4>\n

\"\" \u00a0\"\"<\/span><\/strong><\/p>\n

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  1. <\/span><\/strong>Assemble the charging cradle. Insert the large end of the USB plug into the charging wall plug. <\/span>Plug the small end of the USB cord into the charging cradle.<\/span><\/li>\n
  2. Plug the power adaptor into a direct wall socket that is not connected to a light switch. Avoid any power strips or power cords. <\/span>A Green LED will illuminate to indicate the cradle is receiving power.<\/span><\/li>\n
  3. Place the device into the charging cradle. The device will verbally state \u201cDevice Ready.\u201d <\/strong><\/span>The device will turn on within a few seconds and the top and bottom LED indicators will both briefly illuminate.\u00a0 <\/span>It normally takes 30-60 seconds for the mobile device to register with the cellular network.<\/span><\/li>\n
  4. The top LED light indicator will illuminate solid green when the device is charging and will blink green when it\u2019s fully charged.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Parts Identification” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n

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    \"\"<\/span><\/p>\n

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    1. Microphone<\/span><\/li>\n
    2. Top LED \u2013 Battery Indicator (Green\/Red)<\/span><\/li>\n
    3. Bottom LED \u2013 Signal Indicator (Amber)<\/span><\/li>\n
    4. Help Button<\/span><\/li>\n
    5. Speaker<\/span><\/li>\n
    6. Side Info Button<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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      Top LED light \u2013 Battery Indicator<\/span><\/strong><\/h4>\n

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      Green LED<\/span><\/strong><\/p>\n

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      • Solid\u00a0<\/strong>Green<\/strong>\u00a0<\/span>\u2013 The device is in the cradle and charging.<\/span><\/li>\n
      • Blinking\u00a0<\/strong>Green<\/strong>\u00a0<\/span>\u2013 The battery is full\/good. The light will flash green in and out of the cradle as long as the battery is sufficiently charged.<\/span><\/li>\n<\/ul>\n

        Red LED<\/span><\/strong><\/p>\n

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        • Blinking\u00a0<\/strong>Red<\/strong>\u00a0<\/span>\u2013\u00a0The battery is at or under 20% and should be charged.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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          Bottom LED light \u2013 Signal Indicator<\/span><\/strong><\/h4>\n

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          Amber LED<\/span><\/strong><\/p>\n

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          • Blinking\u00a0<\/strong>Amber\u00a0\u00a0<\/strong><\/span>\u2013\u00a0<\/strong>The device is working to find cellular connectivity.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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            Charging Cradle<\/span><\/strong><\/h4>\n

            <\/span><\/strong><\/p>\n

            Green LED<\/strong><\/span><\/p>\n

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            • Solid<\/strong> Green \u2013 <\/strong><\/span>LED light indicator will be illuminated on the front of the cradle indicating the device is receiving power.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”Button Pairing” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]\"\"<\/strong><\/p>\n

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                1. Press and hold the side Info button, t<\/span>here will be a beep and then audio that states \u201cRelease for Device Info: or Continue to Hold for Next Option<\/strong>\u201d.<\/span><\/li>\n
                2. Continue to hold the button and three seconds later the next menu option will be offered.<\/span><\/li>\n
                3. There will be a beep and then audio that states, \u201cRelease for Testing Device or Continue to Hold for Next Option<\/strong>\u201d.<\/span><\/li>\n
                4. Continue to hold the info button until audio that states, \u201cRelease for Device Pairing or Continue to Hold for Next Option<\/strong>\u201d is heard.<\/span><\/li>\n
                5. During this time, release\u00a0the button and the device will state, \u201cEntering Pairing Mode, Press the Button on the Peripheral to Connect to the Device.<\/strong>\u201d<\/span><\/li>\n
                6. Press the pendant for\u00a03 seconds which will initiate a pairing signal to the unit.<\/span><\/li>\n
                7. When the pairing has been completed, the device will state \u201cPairing Completed.<\/strong>\u201d<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                  [\/et_pb_accordion_item][et_pb_accordion_item title=”Best Practices” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n

                  GPS
                  <\/b>The mobile device has an unlimited, nationwide range and is GPS-enabled within the US where there is sufficient AT&T 4G coverage.\u00a0 Remember to take the mobile device with you when you leave your house.\u00a0\u00a0<\/b><\/p>\n

                  Mobile Device and Button Range
                  <\/b>There is a 500 ft range from button to mobile device. The mobile device will not receive and transmit a button press if the button is more than 500 ft away from the mobile device.<\/p>\n

                  Testing
                  <\/b>It is recommended to test the mobile device and any\/all buttons once a month.<\/p>\n

                  [\/et_pb_accordion_item][et_pb_accordion_item title=”Fall Detection” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n

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                  Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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