[\/et_pb_text][et_pb_button button_url=”https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MG_Classic-Guardian-Manual_CGM010000.pdf” url_new_window=”on” button_text=”Download Device Manual” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#ffffff” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”265deg” button_bg_color_gradient_stops=”#de1f2f 0%|#302353 100%” button_border_width=”0px” button_border_radius=”60px” button_font=”|600|||||||” button_use_icon=”off” custom_margin=”||15px||false|false” custom_margin_tablet=”||15px||false|false” custom_margin_phone=”||15px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”10px|40px|10px|40px|false|false” locked=”off” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”60px”][\/et_pb_button][et_pb_button button_url=”https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2025\/06\/MG_Classic-Guardian-Manual_CGM010000-2.pdf” url_new_window=”on” button_text=”Descargue Manual En Espa\u00f1ol” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.25.0″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#FFFFFF” button_bg_color=”#a7345f” button_border_width=”0px” button_border_radius=”60px” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|40px|10px|40px|false|false” button_text_size_tablet=”17px” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”60px”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#ece9ee” custom_margin=”0px||||false|false” custom_padding=”30px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_text_color=”#35265f” header_text_color=”#35265f” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
Find Solutions<\/strong><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” width_tablet=”92%” width_phone=”92%” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#35265f” open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#35265f” closed_toggle_background_color=”rgba(104,92,135,0.29)” toggle_icon=”3||divi||400″ icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”27px” module_class=”faqsAccordion” _builder_version=”4.25.0″ _module_preset=”default” toggle_text_color=”#35265f” toggle_font=”|700|||||||” body_text_color=”#333333″ body_font_size=”15px” custom_margin=”|||0px|false|false” custom_padding=”|0px||0px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Getting Started” open=”off” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||”]Watch this video to learn everything you need to know about getting started with your MGClassic<\/strong>!<\/span><\/a><\/span><\/span>[\/et_pb_accordion_item][et_pb_accordion_item title=”Parts” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” hover_enabled=”0″ global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||” open=”off” sticky_enabled=”0″]<\/p>\nYour base unit comes with:<\/p>\n
\n- a UL bracket<\/li>\n
- a power cord<\/li>\n
- backup battery<\/li>\n
- wearable buttons<\/li>\n
- one phone cord.<\/li>\n<\/ul>\n
<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=” Light Indicators and Base Buttons” _builder_version=”4.25.0″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ open=”off”]<\/p>\n
\nPower Light (Green Power Symbol)<\/h4>\n\n- Solid green \u2013 Unit is Connected to a Power Source.<\/li>\n
- Blinking green \u2013 Unit is running on backup battery.<\/li>\n
- Off \u2013 No power.<\/li>\n<\/ul>\n
Communication Light (WiFi\/Connection Symbol)<\/h4>\n\n- Blinking green \u2013 Unit is trying to stablish a connection. (You will need to wait until the light is steady to complete a test or reach the monitoring center.)<\/li>\n
- Orange \u2013 Active conversation.<\/li>\n
- Red \u2013 No connection\/Improperly connected.<\/li>\n<\/ul>\n
Trouble Light (Caution Symbol)<\/h4>\n\n- Solid red \u2013 Malfunctioning button.<\/li>\n
- Flashing red \u2013 Low battery on button.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
Emergency Call Light<\/h4>\n\n- ON (steady blue)- Normal device behavior.<\/li>\n
- Red- Button pressed<\/li>\n
- Pairing Mode: Blue LED<\/li>\n
- Circular Run\/Flashing – Pairing Mode initiated<\/li>\n
- Blinks Three Times – Pairing Succeeded Reset Button<\/li>\n
- The Reset Button is used to complete a soft reset of the base station.<\/li>\n
- Press and hold the reset button to turn the blue LED light off.<\/li>\n<\/ul>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Installation & Set Up” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” hover_enabled=”0″ global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||” open=”off” sticky_enabled=”0″]<\/p>\n\n\n\n\n\n\n\n\n\n![\"\"](\"https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/53d679de-6855-43ae-9410-1886e4cc1dfa-300x225-1.jpg\")
<\/strong><\/span><\/strong><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n![\"\"](\"https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/b74774d4-9143-4914-8519-d085fd0f8cd8-300x200-1.jpg\")
<\/span><\/strong><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/span><\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n <\/p>\n
<\/strong><\/span><\/p>\nInstalling the <\/strong>MGClassic using a Modem:<\/strong><\/div>\n<\/strong><\/div>\n\n- Find the modem the home phone is connected to.<\/li>\n
- ???????We recommend placing the base station close to the modem in your home using the provided six (6) foot phone cord.<\/li>\n
- Identify the telephone ports: Locate the telephone port on both the medical alert device and the landline phone.<\/li>\n
- ???????The Port on the device is labeled “Line-In”<\/li>\n
- The port is usually labeled “Line” or “Tel” on the phone.<\/li>\n
- Connect the medical alert device:<\/li>\n
- Remove the phone line from the home telephone. (The other end of the phone line should remain connected to the modem.) Hint: The phone line is typically connected to the port labeled T1 (Telephone 1) or L1 (Line 1) on the back of the modem.<\/li>\n
- Plug the line you just removed into “Line In” on the back of the medical alert device.<\/li>\n<\/ol>\n<\/div>\nConnect the landline phone:<\/strong><\/div>\n
\n- Plug the phone line we provided into the “To Phone” on the back of the medical alert device.<\/li>\n
- Plug the other end of the phone line we provided into the home phone.<\/li>\n
- The AC power adaptor and the backup battery should already be installed.<\/li>\n
- If the power cord is not already connected to the medical alert device, plug it into the bottom of the device. (The back cover will need to be removed)<\/li>\n
- Turn the device on using the switch on the bottom of the device.<\/li>\n
- If the device is installed correctly, the green power light and connection light will be steady green (may take a few seconds).<\/li>\n
- Pick up the home phone to check for a dial tone.<\/li>\n<\/ol>\n
?? Tip-If the member is unable to install the MGClassic<\/strong> due to a lack of technical abilities or physical handicap see Field Nation below for the next steps.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Pairing Buttons” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]How to pair a button with the <\/b>MGClassic:<\/b><\/p>\n
![\"\"](\"https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2023-06-09_12-52-48.png\")
<\/b><\/p>\n\n- Gather any\/all buttons to be paired.<\/span><\/li>\n
- Press and hold the pairing button on the right-hand side of the base station until you hear two sets of beeps and then let go.<\/span><\/li>\n
- The ring light around the Emergency Call button on will begin to illuminate blue.<\/span><\/li>\n
- Once the ring light has illuminated, please step back at least five (5) feet from the base station with your new button in-hand. Then, firmly press and hold your button for six (6) seconds, and release.<\/span><\/li>\n
- When your wearable button has successfully paired, the base station will announce, \u201cPairing successful!<\/strong>\u201d<\/span><\/li>\n
- Now that pairing has completed successfully, please make a test call from your wearable help button.<\/span><\/li>\n<\/ol>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Testing Your Device & Pendants” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n\n\n\n\n\n
Your base unit comes with:<\/p>\n
- \n
- a UL bracket<\/li>\n
- a power cord<\/li>\n
- backup battery<\/li>\n
- wearable buttons<\/li>\n
- one phone cord.<\/li>\n<\/ul>\n
<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=” Light Indicators and Base Buttons” _builder_version=”4.25.0″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ open=”off”]<\/p>\n
\nPower Light (Green Power Symbol)<\/h4>\n
- \n
- Solid green \u2013 Unit is Connected to a Power Source.<\/li>\n
- Blinking green \u2013 Unit is running on backup battery.<\/li>\n
- Off \u2013 No power.<\/li>\n<\/ul>\n
Communication Light (WiFi\/Connection Symbol)<\/h4>\n
- \n
- Blinking green \u2013 Unit is trying to stablish a connection. (You will need to wait until the light is steady to complete a test or reach the monitoring center.)<\/li>\n
- Orange \u2013 Active conversation.<\/li>\n
- Red \u2013 No connection\/Improperly connected.<\/li>\n<\/ul>\n
Trouble Light (Caution Symbol)<\/h4>\n
- \n
- Solid red \u2013 Malfunctioning button.<\/li>\n
- Flashing red \u2013 Low battery on button.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
Emergency Call Light<\/h4>\n
- \n
- ON (steady blue)- Normal device behavior.<\/li>\n
- Red- Button pressed<\/li>\n
- Pairing Mode: Blue LED<\/li>\n
- Circular Run\/Flashing – Pairing Mode initiated<\/li>\n
- Blinks Three Times – Pairing Succeeded Reset Button<\/li>\n
- The Reset Button is used to complete a soft reset of the base station.<\/li>\n
- Press and hold the reset button to turn the blue LED light off.<\/li>\n<\/ul>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Installation & Set Up” open_toggle_text_color=”#000000″ _builder_version=”4.25.0″ _module_preset=”default” body_text_color=”#333333″ body_font_size=”15px” custom_padding=”|20px||20px|false|false” hover_enabled=”0″ global_colors_info=”{}” closed_toggle_font=”Poppins|–et_global_heading_font_weight|||||||” open=”off” sticky_enabled=”0″]<\/p>\n
\n \n\n\n\n\n\n\n\n<\/strong><\/span><\/strong><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/span><\/strong><\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/span><\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\n<\/p>\n
<\/strong><\/span><\/p>\n
Installing the <\/strong>MGClassic using a Modem:<\/strong><\/div>\n<\/strong><\/div>\n- \n
- Find the modem the home phone is connected to.<\/li>\n
- ???????We recommend placing the base station close to the modem in your home using the provided six (6) foot phone cord.<\/li>\n
- Identify the telephone ports: Locate the telephone port on both the medical alert device and the landline phone.<\/li>\n
- ???????The Port on the device is labeled “Line-In”<\/li>\n
- The port is usually labeled “Line” or “Tel” on the phone.<\/li>\n
- Connect the medical alert device:<\/li>\n
- Remove the phone line from the home telephone. (The other end of the phone line should remain connected to the modem.) Hint: The phone line is typically connected to the port labeled T1 (Telephone 1) or L1 (Line 1) on the back of the modem.<\/li>\n
- Plug the line you just removed into “Line In” on the back of the medical alert device.<\/li>\n<\/ol>\n<\/div>\nConnect the landline phone:<\/strong><\/div>\n
- \n
- Plug the phone line we provided into the “To Phone” on the back of the medical alert device.<\/li>\n
- Plug the other end of the phone line we provided into the home phone.<\/li>\n
- The AC power adaptor and the backup battery should already be installed.<\/li>\n
- If the power cord is not already connected to the medical alert device, plug it into the bottom of the device. (The back cover will need to be removed)<\/li>\n
- Turn the device on using the switch on the bottom of the device.<\/li>\n
- If the device is installed correctly, the green power light and connection light will be steady green (may take a few seconds).<\/li>\n
- Pick up the home phone to check for a dial tone.<\/li>\n<\/ol>\n
?? Tip-If the member is unable to install the MGClassic<\/strong> due to a lack of technical abilities or physical handicap see Field Nation below for the next steps.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Pairing Buttons” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]How to pair a button with the <\/b>MGClassic:<\/b><\/p>\n
<\/b><\/p>\n- \n
- Gather any\/all buttons to be paired.<\/span><\/li>\n
- Press and hold the pairing button on the right-hand side of the base station until you hear two sets of beeps and then let go.<\/span><\/li>\n
- The ring light around the Emergency Call button on will begin to illuminate blue.<\/span><\/li>\n
- Once the ring light has illuminated, please step back at least five (5) feet from the base station with your new button in-hand. Then, firmly press and hold your button for six (6) seconds, and release.<\/span><\/li>\n
- When your wearable button has successfully paired, the base station will announce, \u201cPairing successful!<\/strong>\u201d<\/span><\/li>\n
- Now that pairing has completed successfully, please make a test call from your wearable help button.<\/span><\/li>\n<\/ol>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Testing Your Device & Pendants” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}” open=”off”]<\/p>\n
\n \n\n\n\n - Press and hold the pairing button on the right-hand side of the base station until you hear two sets of beeps and then let go.<\/span><\/li>\n
- Gather any\/all buttons to be paired.<\/span><\/li>\n