{"id":227176,"date":"2024-03-13T18:23:02","date_gmt":"2024-03-13T18:23:02","guid":{"rendered":"https:\/\/www.medicalguardian.com\/support-new\/?page_id=227176"},"modified":"2026-01-09T14:46:54","modified_gmt":"2026-01-09T14:46:54","slug":"mg-move","status":"publish","type":"page","link":"https:\/\/www.medicalguardian.com\/support\/mg-move\/","title":{"rendered":"MGMove"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.18.0&#8243; background_color=&#8221;#35265f&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;row&#8221; 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custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; custom_padding_tablet=&#8221;23px||0px||false|false&#8221; custom_padding_phone=&#8221;23px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;92%&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||60px||false|false&#8221; custom_css_main_element=&#8221;display:flex;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display:block;&#8221; custom_css_main_element_tablet=&#8221;display:flex;&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.medicalguardian.com\/support-new\/wp-content\/uploads\/sites\/6\/2024\/03\/MGMove-1.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;65%&#8221; width_tablet=&#8221;97%&#8221; width_phone=&#8221;65%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;right&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;|0px|||false|false&#8221; custom_margin_phone=&#8221;|0px|||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding_tablet=&#8221;|30px|||false|false&#8221; 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header_text_align_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"font-weight: 300;\">MG<\/span>Move<\/h1>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MG_MGMove-Manual_MVM010000.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download Device Manual&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;left&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ffffff&#8221; button_bg_use_color_gradient=&#8221;on&#8221; button_bg_color_gradient_direction=&#8221;265deg&#8221; button_bg_color_gradient_stops=&#8221;#de1f2f 0%|#302353 100%&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;60px&#8221; 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custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#a7345f&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;10px|40px|10px|40px|false|false&#8221; custom_padding_tablet=&#8221;10px|40px|10px|40px|false|false&#8221; custom_padding_phone=&#8221;10px|40px|10px|40px|false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; button_text_size_tablet=&#8221;17px&#8221; button_text_size_phone=&#8221;17px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_border_radius__hover_enabled=&#8221;on|hover&#8221; button_border_radius__hover=&#8221;60px&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ece9ee&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#35265f&#8221; header_text_color=&#8221;#35265f&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Find Solutions<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;92%&#8221; width_phone=&#8221;92%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#35265f&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#35265f&#8221; closed_toggle_background_color=&#8221;rgba(104,92,135,0.29)&#8221; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;27px&#8221; module_class=&#8221;faqsAccordion&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#35265f&#8221; toggle_font=&#8221;|700|||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;|||0px|false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Getting Started&#8221; open=&#8221;off&#8221; open_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221;]<\/p>\n<p><span style=\"text-decoration: underline; color: #993366;\"><a href=\"https:\/\/vimeo.com\/1043785033?share=copy\" target=\"_blank\" rel=\"noopener\" style=\"color: #993366; text-decoration: underline;\">Watch this video to learn everything you need to know about getting started with your MG<strong>Move<\/strong>!<\/a><\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Power On\/Off&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<div class=\"ewa-rteLine\"><strong>To power on the MGMove, perform the following steps:<\/strong><\/div>\n<div class=\"ewa-rteLine\"><strong><\/strong><\/div>\n<ul>\n<li class=\"ewa-rteLine\">Press and hold the black Sleep\/Wake button for 5 seconds.<\/li>\n<li class=\"ewa-rteLine\">The device will display the Medical Guardian Logo.<\/li>\n<li class=\"ewa-rteLine\">Once completely powered on, the watch face will be displayed.<\/li>\n<\/ul>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\"><strong>To power off the MGMove, perform the following steps:<\/strong><strong><\/strong><\/div>\n<ul>\n<li class=\"ewa-rteLine\">Tap the power app and a 5 second countdown begins. To cancel, press cancel.<\/li>\n<\/ul>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\"><strong>To reboot the MGMove, perform the following steps:<\/strong><strong><\/strong><\/div>\n<ul>\n<li class=\"ewa-rteLine\">Press and hold the black Sleep\/Wake button for 20 seconds to power off and immediately reboot.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Installation &#038; Set Up&#8221; open_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fea2b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fea2b6\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8dfc9f8\" data-id=\"8dfc9f8\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-4b700ab elementor-widget elementor-widget-text-editor\" data-id=\"4b700ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Follow these steps to install the MG<strong>Move<\/strong>:<\/p>\n<p><span><strong><\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-a1b4fd8 elementor-widget elementor-widget-text-editor\" data-id=\"a1b4fd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"ewa-rteLine\">To power on the MG<strong>Move<\/strong> watch, perform the following steps:<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<ol>\n<li class=\"ewa-rteLine\">Place it on the charging cradle with the red SOS button facing up.<\/li>\n<li class=\"ewa-rteLine\">If the battery is completely drained, it may take a few minutes for the device to turn on.<\/li>\n<li class=\"ewa-rteLine\">The startup screen will be displayed for up to 30 seconds.<\/li>\n<li class=\"ewa-rteLine\">Once the startup is complete, the Watch Face Screen will be displayed.<\/li>\n<li class=\"ewa-rteLine\">You are now ready to test.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3fd441 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3fd441\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5a6882c\" data-id=\"5a6882c\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-baec281 elementor-widget elementor-widget-image\" data-id=\"baec281\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\">\n<div class=\"elementor-element elementor-element-d9a78cf elementor-widget elementor-widget-image\" data-id=\"d9a78cf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"332\" height=\"219\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-8-1024x675-1.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/div>\n<div class=\"elementor-image\"><\/div>\n<div class=\"elementor-image\"><\/div>\n<div class=\"elementor-image\"><\/div>\n<div class=\"elementor-image\"><\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-11a0607 elementor-widget elementor-widget-image\" data-id=\"11a0607\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"329\" height=\"286\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/content.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Parts Identification&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.medicalguardian.com\/wp-content\/uploads\/2024\/08\/Screenshot-2024-08-01-at-2.48.00-PM.jpg\" width=\"303\" height=\"194\" \/><\/strong><strong><\/strong><\/p>\n<p><strong>A. SOS Button (Red)<\/strong><br \/>Press and hold for 5 seconds to make an emergency call. A quick press here can also be used to take you back to your previous screen.<\/p>\n<p><strong>B. Sleep\/Wake Button <\/strong><span><strong>(Black)<\/strong><br \/><\/span><span>Press and hold for 20 seconds to reboot system if needed. When the device is out of battery and placed on the charging cradle, it requires a 20 second press on this button to boot up.<\/span><\/p>\n<p><span><strong>C. Adjustable Wristband<\/strong><br \/><\/span><span>The metal clasp and rubber wristband work together to provide the perfect fit. <\/span><span>You must unlatch the wristband to charge your device<\/span><span>.<\/span><\/p>\n<p><strong>D. Signal Dot Indicator Light<br \/><\/strong><span>On the clock screen, there will be a dot that represents your signal strength. This will show as green (good signal), yellow (ranging from good to poor signal), or red (no signal). <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Get To Know Your Buttons&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<b>Black Button<br \/>\n<\/b>The black button is a physical button on the right-hand side of the watch and serves four functions:<b><br \/>\n<\/b><b><\/b><\/p>\n<ul>\n<li><span>Power on the watch (hold for 5 seconds)<\/span><span><\/span><\/li>\n<li><span>Wake up the watch\u00a0\u00a0<\/span><\/li>\n<li><span>Sleep mode (turn off the screen)<\/span><\/li>\n<li><span>Reboot (Press and hold)<\/span><\/li>\n<\/ul>\n<p><span><img decoding=\"async\" width=\"268\" height=\"277\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-32-49.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/span><\/p>\n<p><b>Red Button<br \/>\n<\/b>The red button is a physical button on the left-hand side of the watch and serves two main functions:<b><\/b><\/p>\n<ul>\n<li>Press and hold for five seconds to initiate an SOS Emergency alarm.<\/li>\n<li>\u201cBack\u201d button. Quickly press and release to exit the apps and go back to the main screen.<\/li>\n<\/ul>\n<p><img decoding=\"async\" width=\"311\" height=\"175\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-34-47.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Charging &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"ewa-rteLine\">It is recommended that the MGMove be charged daily, or while sleeping. The watch takes about 4 hours to fully charge.<\/div>\n<h4><strong><\/strong><\/h4>\n<h4><strong><\/strong><\/h4>\n<h4><strong><\/strong><\/h4>\n<h4><strong>To Charge:<\/strong><\/h4>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3704c74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3704c74\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57a5a5d\" data-id=\"57a5a5d\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-d62fc2a elementor-widget elementor-widget-text-editor\" data-id=\"d62fc2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ol>\n<li class=\"ewa-rteLine\">Open up the band before placing it on the charging cradle.<\/li>\n<li class=\"ewa-rteLine\">Face the Red SOS button in an upward position and align the pins on the charging cradle with the back of the watch. Be sure the device is flush with the charging cradle and making contact.<\/li>\n<li class=\"ewa-rteLine\">The watch will provide an audio prompt \u201cDevice Charging\u201d and the charging cradle will display a red LED.<\/li>\n<li class=\"ewa-rteLine\">When the watch is fully charged, the charging cradle will display a green LED.<\/li>\n<li class=\"ewa-rteLine\">When the watch is removed from the charging cradle the device will announce \u201cWatch not fully charged\u201d or \u201cWatch fully charged\u201d depending on the status of the device.<\/li>\n<\/ol>\n<p><img decoding=\"async\" width=\"270\" height=\"178\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-8-1024x675-1.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/p>\n<p><span><img decoding=\"async\" width=\"267\" height=\"232\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/content.png\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/span><span><\/span><\/p>\n<p><span><img decoding=\"async\" width=\"356\" height=\"169\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-48-45.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Apps&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-787a178 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"787a178\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87f23af\" data-id=\"87f23af\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a3ea44d elementor-widget elementor-widget-text-editor\" data-id=\"a3ea44d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe71b1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe71b1a\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d24fba6\" data-id=\"d24fba6\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-bebc212 elementor-widget elementor-widget-text-editor\" data-id=\"bebc212\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><em><strong>The<\/strong> MG<strong>Move includes several different applications.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74789c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74789c8\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-feddec6\" data-id=\"feddec6\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-138aab4 elementor-widget elementor-widget-text-editor\" data-id=\"138aab4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong><span>Accessing your apps:<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40351f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40351f2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0621a63\" data-id=\"0621a63\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-1c509b0 elementor-widget elementor-widget-text-editor\" data-id=\"1c509b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ol>\n<li><span>Press either button (black or red button) to get to the clock screen. <\/span><\/li>\n<li><span>Tap on the clock screen to access the apps. <\/span><\/li>\n<li><span>Swipe right to access additional apps not visible on the main screen.<\/span><\/li>\n<\/ol>\n<p><strong>Main Screen<\/strong><\/p>\n<p><img decoding=\"async\" width=\"158\" height=\"158\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-12-150x150-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/><\/p>\n<p><strong>Screen 2<\/strong><\/p>\n<p><img decoding=\"async\" width=\"161\" height=\"161\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-13.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" loading=\"lazy\" style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 16px; vertical-align: baseline; background: #f3f3f3; max-width: 100%; height: auto; caret-color: #333333; color: #333333; font-family: Poppins, Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: auto; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;\" \/><\/p>\n<p><strong><span class=\"fontSizeXLargePlus\">Clock Screen<\/span><\/strong><\/p>\n<p><strong><span class=\"fontSizeXLargePlus\"><img decoding=\"async\" width=\"163\" height=\"163\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-56-25-150x150-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/><\/span><\/strong><\/p>\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-17de957\" data-id=\"17de957\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-9ed8c48 elementor-widget elementor-widget-image\" data-id=\"9ed8c48\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><span class=\"fontSizeLarge\">The clock screen displays the current time, date, and signal strength. The small, colored circle under the date indicates signal strength.<\/span><\/div>\n<div class=\"elementor-image\">\n<ul>\n<li>Green: Excellent<\/li>\n<li>Yellow: Good<\/li>\n<li>Red: Poor<\/li>\n<li>No Color: No Service<\/li>\n<\/ul>\n<p><strong><span class=\"fontSizeXLargePlus\">Weather<\/span><\/strong><\/p>\n<p><strong><span class=\"fontSizeXLargePlus\"><\/span><\/strong><\/p>\n<div class=\"elementor-image\"><strong><span class=\"fontSizeXLargePlus\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-56-54.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/><\/span><\/strong><strong><span class=\"fontSizeXLargePlus\"><\/span><\/strong><\/div>\n<div class=\"elementor-image\">\n<ul>\n<li><span>Tap on the weather icon to access the location and display current weather conditions, temperature, and the high and low temperature.\u00a0\u00a0<\/span><\/li>\n<li><span>The weather app updates when it is tapped.<\/span><\/li>\n<\/ul>\n<p><span><strong><span class=\"fontSizeXLargePlus\">Step Counting<\/span><\/strong><\/span><\/p>\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"200\" height=\"426\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-15-300x298-1.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" \/><strong><span class=\"fontSizeXLargePlus\"><\/span><\/strong><\/div>\n<div class=\"elementor-image\"><strong><span class=\"fontSizeXLargePlus\"><\/span><\/strong><span class=\"fontSizeLarge\">The step counter tracks the number of steps taken daily and weekly.\u00a0<\/span><\/div>\n<div class=\"elementor-image\">\n<ol>\n<li><span>Tap the Steps icon to access the App.<\/span><\/li>\n<li><span>The\u00a0default\u00a0screen will display how many steps the user has taken <strong>\u201ctoday\u201d<\/strong>. \u00a0<\/span><\/li>\n<li><span>The <strong>\u201ctoday\u201d <\/strong>view will reset every night at midnight<\/span><\/li>\n<li><span>To view your\u00a0<strong>weekly\u00a0<\/strong>results, select\u00a0<strong>\u201cweek\u201d<\/strong> and scroll up to view your steps for that week.<\/span><\/li>\n<li><span>Press the (red) back button to get back to the main screen.<\/span><\/li>\n<\/ol>\n<p><span><strong>Step Counter Settings<\/strong><br \/>\nAdjust your daily steps goal by tapping the settings icon.<\/span><\/p>\n<p><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/2022-12-21_20-57-31-2.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/> <img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-16-150x150-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/>\u00a0 <img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-17-150x150-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/>\u00a0<\/p>\n<p>To <strong>set your goal<\/strong>, click on the settings button within the Steps App and tap the + or\u00a0 -.<\/p>\n<ul>\n<li>The goal will increase or decrease in increments of 100.<\/li>\n<li>Or you can adjust the goal by tapping directly on the daily goal number. This will load a different screen where you can enter a specific number.<\/li>\n<li>Once the goal is entered, you will need to tap on \u201cOk.\u201d This will take you back to the main Steps screen.<\/li>\n<li>The <strong>reset <\/strong>option can be used to reset your daily steps to <strong>0<\/strong>.<\/li>\n<li>Press the back button (side red button) to get back to the main screen.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Social Circle Apps&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Enable Messaging and Reminders by adding on the Social Circle Apps.<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a4014ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a4014ab\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cffbc92\" data-id=\"cffbc92\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-2962bfd elementor-widget elementor-widget-text-editor\" data-id=\"2962bfd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ul>\n<li>Contact our dedicated team at 1 (800) 313-1191 to find out more about pricing and enabling these exciting features!<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9907650 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9907650\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58c49c1\" data-id=\"58c49c1\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-62350bc elementor-widget elementor-widget-text-editor\" data-id=\"62350bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h4 id=\"messaging\"><strong>Messaging<\/strong><\/h4>\n<p id=\"important-in-order-to-take-advantage-of-the-messaging-feature-a-myguardian-customer-portal-is-required\"><strong><span>Important!<\/span><\/strong> In order to take advantage of the Messaging feature, an account on our MyGuardian Member Portal is required.<\/p>\n<ul>\n<li>Loved ones can log into their MyGuardian Member Portal to send messages to the MG<strong>Move<\/strong>.<\/li>\n<li>The MG<strong>Move<\/strong> user can send and respond to messages from the Messaging App.<\/li>\n<\/ul>\n<p><strong>Sending messages to the <\/strong>MG<strong>Move<\/strong><\/p>\n<p><strong><img decoding=\"async\" width=\"422\" height=\"427\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-18.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/strong><\/p>\n<ol>\n<li>Log into your\u00a0MyGuardian Member Portal.<\/li>\n<li>Click on the chat icon in the upper right hand corner.<\/li>\n<li>To start a new chat, click on the + at the bottom of the chat list.<\/li>\n<li>Choose from available contacts and click start.<\/li>\n<li>Type your message and click send.<\/li>\n<li>The watch will alert the user when a new message is received.<\/li>\n<\/ol>\n<p><strong>Responding to messages from your MyGuardian member portal<\/strong><\/p>\n<ul>\n<li>If the MG<strong>Move<\/strong> user responds to or initiates a message, you can reply by logging into your\u00a0MyGuardian Member Portal.<\/li>\n<li>A number badge will indicate any unread messages.<\/li>\n<\/ul>\n<p><strong>Sending\/Replying from the <\/strong>MG<strong>Move<\/strong><\/p>\n<p id=\"replying-to-incoming-messages\"><strong>Replying to Incoming Messages<\/strong><\/p>\n<p><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-19-150x150-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/> <img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-20-300x300-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/> <img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-21-300x297-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/><\/p>\n<ol>\n<li>When a message is sent to the MG<strong>Move<\/strong>, the watch will indicate a new message has been received.<\/li>\n<li>The MG<strong>Move<\/strong> user should tap on the <strong>\u201cView Messages\u201d<\/strong> icon to read or listen to the message.<\/li>\n<li>After the user had read or played the message, they can choose to respond or delete the message.<\/li>\n<li>When responding, the user can choose from one of the pre-populated responses or record a voice message.<\/li>\n<\/ol>\n<p id=\"replying-to-incoming-messages\"><strong>Initiating a Message from the <\/strong>MG<strong>Move<\/strong><\/p>\n<p><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-30-298x300-1.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/> <img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MicrosoftTeams-image-33-q9i2vkh2s4vh8uca8cuqnety975xqp2i3vq7fvm6vw.png\" title=\"MicrosoftTeams-image (33)\" alt=\"MicrosoftTeams-image (33)\" \/><\/p>\n<ol>\n<li>Tap on the Messaging App.<\/li>\n<li>Select the initials of the portal user you want to message.<\/li>\n<li>The user will be able to choose from pre-populated messages or record a voice message.<\/li>\n<li>The portal user can view the message by logging into their\u00a0MyGuardian Member Portal.<\/li>\n<\/ol>\n<h3><strong>Reminders<\/strong><\/h3>\n<p id=\"important-in-order-to-take-advantage-of-the-reminders-feature-a-myguardian-customer-portal-is-required\"><strong><span>Important!<\/span><\/strong> In order to take advantage of the Reminders feature, a MyGuardian Member Portal is required.<\/p>\n<ul>\n<li>Loved ones can log into their MyGuardian Member Portal to send reminders to the MG<strong>Move<\/strong>.<\/li>\n<li>The MG<strong>Move<\/strong> notifies the user of activities and reminders.<\/li>\n<\/ul>\n<p id=\"sending-reminders-to-the-mg-move\"><strong>Sending Reminders to the <\/strong>MG<strong>Move<\/strong><\/p>\n<ol>\n<li>Log into your\u00a0MyGuardian Member Portal.<\/li>\n<li>Click on Managed Care from the left-hand side menu.<\/li>\n<li>Click on Activities and Reminders.<\/li>\n<li>You will see any previously scheduled activities and reminders.<\/li>\n<li>Click Add New to add a new activity or reminder.<\/li>\n<li>Fill in the required fields and click Submit to save.<\/li>\n<\/ol>\n<p>The MG<strong>Move<\/strong> will notify the user at the time of the event.<strong>Receiving Activities or Reminders on the <\/strong>MG<strong>Move<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/number-badge-mg.png\" title=\"MicrosoftTeams-image (29)\" alt=\"MicrosoftTeams-image (29)\" \/><\/p>\n<ol>\n<li>When a reminder or activity is due, the MG<strong>Move<\/strong> will receive a pop-up notification on the watch.<\/li>\n<li>The user should click on the green check box to acknowledge the reminder.<\/li>\n<\/ol>\n<p id=\"number-badge\"><strong>Number Badge<\/strong><\/p>\n<p><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/reminders-mg-img.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/><\/p>\n<ul>\n<li>The number badge shows the total number of activities and reminders left for the day.<\/li>\n<li>For each activity or reminder that passes, the number badge will decrease until all the events scheduled have occurred.<\/li>\n<li>If there are no activities or reminders scheduled for the day, there will be no number badge.<\/li>\n<\/ul>\n<p id=\"view-the-days-activities-or-reminders\"><strong>View the Day\u2019s Activities or Reminders<\/strong><\/p>\n<p><img decoding=\"async\" width=\"150\" height=\"150\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/reminders-tapping.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" \/> <img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/no-reminder-mg.png\" title=\"MicrosoftTeams-image (26)\" alt=\"MicrosoftTeams-image (26)\" \/><\/p>\n<ol>\n<li>View the day\u2019s activities or reminders by tapping on the reminder\u2019s app.<\/li>\n<li>Once the app opens, the user will see the first scheduled reminder for that day.<\/li>\n<li>The user can scroll through the of all reminders for that day by swiping from right to left.<\/li>\n<li>The user will be able to see the reminder description, details, and the scheduled time.<\/li>\n<li>Exit the reminders by tapping on the green check mark or by a quick press of the red button.<\/li>\n<li>If there are no reminders scheduled for that day, the screen will say, <strong>\u201cNo Reminders\u201d<\/strong>.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Testing Your Device&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p2\"><b>Use the Test App for your monthly test.<br \/>\n<\/b>The Test App should be pressed at least once a month to ensure that your device is operating correctly in the event of an emergency. You can test your device with an automated recording rather than sending an actual alarm to an agent. Your device will indicate that the test call was successful.<\/p>\n<ol>\n<li>Press the black side button to wake up the watch. Tap on the watch face to get to the app screen.<\/li>\n<li>Press the \u201c<strong>TEST<\/strong>\u201d app on the main screen.<\/li>\n<li>Test mode will activate and display \u201c<strong>Test in progress<\/strong>\u201c.<\/li>\n<li>Once connected, the watch will announce, \u201c<strong>Standby, connecting you to a care specialist<\/strong>\u201d.<\/li>\n<li>Once the watch connects, an audio announcement will state, \u201c<strong>Welcome to the monitoring center, to test your device please state your name<\/strong>\u201d.<\/li>\n<li>State your name.<\/li>\n<li>The watch will repeat back a recording of your voice stating your name and conclude the test.<\/li>\n<li>A confirmation screen will appear indicating the test was successful, followed by an audio prompt indicating \u201c<strong>Call ended<\/strong>\u201d.<\/li>\n<li>Tap the green checkmark to go back to the main screen.<\/li>\n<li>\u00a0<span dir=\"ltr\"><strong><span>Important!<\/span><\/strong> Be sure to wait at least 60 seconds between tests.<\/span><\/li>\n<\/ol>\n<p><span class=\"s1\"><img decoding=\"async\" width=\"296\" height=\"300\" src=\"\/wp-content\/uploads\/sites\/6\/2024\/12\/testing-mg-move.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/span>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;FAQs&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ol class=\"ol1\"><\/ol>\n<p class=\"p1\"><b>Can The volume be raised or lowered?<br \/><\/b>No, the volume is preset by the manufacturer and cannot be adjusted.<b><\/b><\/p>\n<p class=\"p1\"><b>Can I move this device to a new location?<br \/><\/b>Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into our online member portal. The device should be tested at the new address to ensure it is working properly.<b><\/b><\/p>\n<p class=\"p1\"><b>Should extension cords and surge protectors be avoided?<br \/><\/b>Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The charging cradle needs to be plugged directly into a wall outlet that does not operate on a light switch.<\/p>\n<p class=\"p1\"><b>Is the mobile device water-resistant?<br \/><\/b>The portable device is water-resistant and can be splashed with water but not submerged underwater. The mobile device needs to be towel dried after contact with water. The device is IP67 Certified.<b><\/b><\/p>\n<p class=\"p1\"><b>Can metal roofing\/siding, trees, airports and other environmental factors have any effect on the device being able to connect?<br \/><\/b>Yes, metal roofs\/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device\u2019s ability to connect.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;SOS Button &#038; App&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol><\/ol>\n<div class=\"elementor-element elementor-element-93fa5ba elementor-widget elementor-widget-image\" data-id=\"93fa5ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c78138a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c78138a\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48129bf\" data-id=\"48129bf\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-fa79d62 elementor-widget elementor-widget-text-editor\" data-id=\"fa79d62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h3 id=\"your-watch-offers-two-ways-to-access-help\"><strong>Reporting An Emergency (SOS)<\/strong><\/h3>\n<p><span>Your watch offers two ways to access help.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4987b02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4987b02\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-f6a4008\" data-id=\"f6a4008\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-1e513fc elementor-widget elementor-widget-text-editor\" data-id=\"1e513fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h4><img decoding=\"async\" width=\"298\" height=\"309\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/sos-btn-app-mgmove.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/h4>\n<p><strong><span>Physical Red SOS Button<\/span><\/strong><\/p>\n<ol>\n<li>Press and hold the red SOS button for 5 seconds. The watch will state, \u201c<strong>Hold the red SOS button for 5 seconds to call for help<\/strong>\u201c.<\/li>\n<li>The watch will then state, \u201c<strong>Calling for help. You may release the button<\/strong>.\u201d<\/li>\n<li>Next, a second 5 second countdown will begin during which time you can cancel the call by tapping <strong>cancel<\/strong>.<\/li>\n<li>The watch will then connect with <strong>Stella.<\/strong><span style=\"text-decoration: underline; color: #993366;\"><a href=\"https:\/\/www.medicalguardian.com\/support\/article\/stella\/\" style=\"color: #993366; text-decoration: underline;\"><\/a><\/span>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"box-sizing: border-box; color: #000000;\">Stella is an automated testing feature that uses AI (Artificial Intelligence) and automated responses after a button press and <\/span><span style=\"box-sizing: border-box; color: #000000;\">has the capability <span style=\"box-sizing: border-box; letter-spacing: 0px;\">to understand whether you need help, are testing your unit, or pressed the button accidentally and react accordingly. <\/span><\/span><span style=\"box-sizing: border-box; color: #000000;\">If you do not respond, there is a delay in your response or you cannot be understood, Stella will replay the question 1 time before transferring directly to a monitoring specialist.<\/span><span style=\"box-sizing: border-box; color: #000000;\">The purpose of using Stella as an AI response when testing is to make a smoother experience for the user, leave operators available for emergency calls and improve the response time of operators for emergency calls.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-350c0e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"350c0e0\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a8d33ea\" data-id=\"a8d33ea\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-e513d04 elementor-widget elementor-widget-text-editor\" data-id=\"e513d04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h3><strong><span><img decoding=\"async\" width=\"248\" height=\"251\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/testing-mg-move.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/span><\/strong><\/h3>\n<p><strong><span>SOS App<\/span><\/strong><\/p>\n<ol>\n<li>Press the black side button to wake up the watch.<\/li>\n<li>Tap on the watch face to get to the app screen.<\/li>\n<li>Tap on the SOS app.\u00a0 The watch will state, <strong>&#8220;Calling for help.&#8221;<\/strong><\/li>\n<li>A 5 second countdown will begin during which time you can cancel the call by tapping cancel.<\/li>\n<li>The watch will then connect with <strong>Stella.<\/strong><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#fbf7fc&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;10px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#35265f&#8221; header_text_color=&#8221;#35265f&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; custom_padding_tablet=&#8221;0px||20px||false|false&#8221; custom_padding_phone=&#8221;0px||20px||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Product Videos<br \/><\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_video_slider show_image_overlay=&#8221;on&#8221; play_icon_color=&#8221;#AEA8BF&#8221; show_arrows_tablet=&#8221;&#8221; show_arrows_phone=&#8221;&#8221; show_arrows_last_edited=&#8221;on|phone&#8221; show_thumbnails_tablet=&#8221;&#8221; show_thumbnails_phone=&#8221;&#8221; show_thumbnails_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;|150px||150px|false|false&#8221; custom_padding_tablet=&#8221;|50px||50px|false|false&#8221; custom_padding_phone=&#8221;|0px|0px|0px|false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video_slider_item admin_title=&#8221;How to Size Your MGMove Band&#8221; src=&#8221;https:\/\/vimeo.com\/1092480876?share=copy&#8221; image_src=&#8221;https:\/\/www.medicalguardian.com\/support\/wp-content\/uploads\/sites\/6\/2025\/06\/Thumbnail.jpg&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; show_image_overlay=&#8221;on&#8221;][\/et_pb_video_slider_item][et_pb_video_slider_item admin_title=&#8221;Getting Started with Your MGMove&#8221; src=&#8221;https:\/\/vimeo.com\/1043785033&#8243; image_src=&#8221;\/\/i.vimeocdn.com\/video\/1967055202-56cc720e1c439cc6e15228ebffe82ac6c1385466eb21e1146263f709c7c5e28b-d_960?region=us&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; show_image_overlay=&#8221;on&#8221;][\/et_pb_video_slider_item][\/et_pb_video_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0 breadcurmbs-nav\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/www.medicalguardian.com\/support\/\" class=\"home\"><span property=\"name\">Home <\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">&#x35;<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>MGMoveFind SolutionsWatch this video to learn everything you need to know about getting started with your MGMove!To power on the MGMove, perform the following steps: Press and hold the black Sleep\/Wake button for 5 seconds. The device will display the Medical [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"MGMove Support | Medical Guardian","_seopress_titles_desc":"Get MGMove support. 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