{"id":227165,"date":"2024-03-13T18:09:59","date_gmt":"2024-03-13T18:09:59","guid":{"rendered":"https:\/\/www.medicalguardian.com\/support-new\/?page_id=227165"},"modified":"2026-01-09T16:34:06","modified_gmt":"2026-01-09T16:34:06","slug":"mghomecellular","status":"publish","type":"page","link":"https:\/\/www.medicalguardian.com\/support\/mghomecellular\/","title":{"rendered":"MGHome Cellular"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.18.0&#8243; background_color=&#8221;#35265f&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; 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custom_margin=&#8221;25px||12px||false|false&#8221; custom_margin_tablet=&#8221;10px||12px||false|false&#8221; custom_margin_phone=&#8221;0px||12px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;center&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"font-weight: 300;\">MG<\/span>Home\u00a0 Cellular<\/h1>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/MG_Home-2-Manual_H2M010000-1-1.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download Device Manual&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;left&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; 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url_new_window=&#8221;on&#8221; button_text=&#8221;Descargue Manual En Espa\u00f1ol&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;left&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#a7345f&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;60px&#8221; button_font=&#8221;|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_padding=&#8221;10px|40px|10px|40px|false|false&#8221; button_text_size_tablet=&#8221;17px&#8221; button_text_size_phone=&#8221;17px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_border_radius__hover_enabled=&#8221;on|hover&#8221; button_border_radius__hover=&#8221;60px&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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header_text_color=&#8221;#35265f&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Find Solutions<\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;92%&#8221; width_phone=&#8221;92%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#35265f&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#35265f&#8221; closed_toggle_background_color=&#8221;rgba(104,92,135,0.29)&#8221; toggle_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#000000&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;27px&#8221; module_class=&#8221;faqsAccordion&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#35265f&#8221; toggle_font=&#8221;|700|||||||&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;|||0px|false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Getting Started&#8221; open=&#8221;off&#8221; open_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221;]<\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #993366; text-decoration: underline;\"><a href=\"https:\/\/vimeo.com\/1043757091?share=copy\" target=\"_blank\" rel=\"noopener\" style=\"color: #993366; text-decoration: underline;\">Watch this video to learn everything you need to know about getting started with your MG<strong>Home Cellular<\/strong>!<\/a><\/span><\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Set Up &#038; Installation&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;15px&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; closed_toggle_font=&#8221;Poppins|&#8211;et_global_heading_font_weight|||||||&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fea2b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fea2b6\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8dfc9f8\" data-id=\"8dfc9f8\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-4b700ab elementor-widget elementor-widget-text-editor\" data-id=\"4b700ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Follow these steps to install the MG<strong>Home<\/strong> <strong>Cellular<\/strong>:<\/p>\n<p><span><strong><\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-a1b4fd8 elementor-widget elementor-widget-text-editor\" data-id=\"a1b4fd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ol>\n<li><span>Make sure the AC power adaptor is securely connected to the back of the device.<\/span><\/li>\n<li><span>Plug\u00a0the power adaptor into a direct wall socket that is not connected to a light switch. Avoid any power strips or power cords.<\/span><\/li>\n<li><span>After power is supplied, press the power button once to power on the device. The red power button is located on the back of the device by the power cord.\u00a0\u00a0<\/span><\/li>\n<li><span>The info button will flash amber until it turns solid green.<\/span><\/li>\n<li><span>When the device connects to the network, it will verbally state, \u201c<strong>Device ready<\/strong>.\u201d<\/span><\/li>\n<\/ol>\n<p><span><\/span><\/p>\n<h4 class=\"ewa-rteLine\"><strong>To power off your device, follow the steps below:<\/strong><\/h4>\n<div class=\"ewa-rteLine\">1. Go to your base unit.<\/div>\n<div class=\"ewa-rteLine\">2. Look at the back side of the unit (where the cords are).<\/div>\n<div class=\"ewa-rteLine\">3. Press the RED button near the white power cord.<\/div>\n<div class=\"ewa-rteLine\">4. The berry LED will go out and means the device is powered down.<\/div>\n<div class=\"ewa-rteLine\">\n<p>5. If necessary, you can now safely unplug your device.<\/p>\n<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3fd441 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3fd441\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5a6882c\" data-id=\"5a6882c\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-baec281 elementor-widget elementor-widget-image\" data-id=\"baec281\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"371\" height=\"172\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/mg-home-guardian-installation-01.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/div>\n<div class=\"elementor-image\" style=\"text-align: center;\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10469e\" data-id=\"b10469e\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-9180da0 elementor-widget elementor-widget-image\" data-id=\"9180da0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"223\" height=\"208\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/mg-home-guardian-installation-02.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Parts Identification&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01d970f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01d970f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-762e826\" data-id=\"762e826\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-3c78ed9 elementor-widget elementor-widget-image\" data-id=\"3c78ed9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><img decoding=\"async\" width=\"496\" height=\"422\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/mg-home-guardian-parts-identification.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-265c85b\" data-id=\"265c85b\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-e5d6675 elementor-widget elementor-widget-text-editor\" data-id=\"e5d6675\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ol>\n<li><span class=\"fontSizeLarge\">Berry backlight<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Help Button<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Info Button<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Microphone<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Speaker<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Red Power Button<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">AC Power Connector<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Micro SIM Card Slot<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Phone Jack<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">Berry Volume Button<br \/>\n<\/span><\/li>\n<li><span class=\"fontSizeLarge\">White Pairing Button<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1355f43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1355f43\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e782e40\" data-id=\"e782e40\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-e9bc8f9 elementor-widget elementor-widget-text-editor\" data-id=\"e9bc8f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<div class=\"a_e_50a7110f p_e_50a7110f CanvasSection CanvasSection-col CanvasSection-sm12 CanvasSection--read CanvasSection-xl8\" data-automation-id=\"CanvasSection\">\n<div id=\"148ed44f-a1a7-47e1-9ad9-8a8718da51f0\" class=\"ControlZone ControlZone--clean a_a_50a7110f\" data-automation-id=\"CanvasControl\">\n<div class=\"ControlZone--control\">\n<div class=\"rte-webpart\" data-sp-feature-tag=\"Rich Text Editor\" data-sp-feature-instance-id=\"148ed44f-a1a7-47e1-9ad9-8a8718da51f0\">\n<div class=\"cke_editable rte--read rte--inline ckeditable_removeMargin highlightFocusFix blockQuoteFont orderedListStyling uniformSpacingForElements cke_editable rteEmphasis root-302\" data-automation-id=\"textBox\">\n<h4 id=\"info-button\"><strong><span class=\"fontColorRedDark\">Info Button<\/span><\/strong><\/h4>\n<ul>\n<li>Solid\u00a0<span class=\"fontColorGreenLight\">Green <\/span>\u2013 The device is plugged into a power source.<\/li>\n<li>Blinking\u00a0<span class=\"fontColorGreenLight\">Green <\/span>\u2013 The device is running on the backup battery.<\/li>\n<li>Blinking\u00a0<span class=\"fontColorRed\">Red <\/span>\u2013 The backup battery is getting low.<\/li>\n<li>Blinking\u00a0<span class=\"fontColorYellow\">Amber <\/span>\u2013\u00a0The device is working to find cellular connectivity.<\/li>\n<\/ul>\n<h4 id=\"power-button\"><strong><span class=\"fontColorRedDark\">Power Button<\/span><\/strong><\/h4>\n<ul>\n<li><span class=\"fontColorRedDark\">\u00a0<\/span>The r<span class=\"fontColorRed\">ed\u00a0<\/span>power button is located on the back of the device.<\/li>\n<\/ul>\n<h4 id=\"help-button\"><strong><span class=\"fontColorRedDark\">Help Button<\/span><\/strong><\/h4>\n<ul>\n<li>The Help Button will be\u00a0<span>dimly lit<\/span><span>\u00a0<\/span><span class=\"fontColorRedDark\">berry<b>\u00a0<\/b><\/span><span>when the device is powered on.<\/span><\/li>\n<li>Upon button press, the help button ring lights up bright until the cancellation window has passed.<\/li>\n<li>Once the connection starts to the monitoring center, the help button ring light stays solid bight berry until the call is over.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Button Pairing&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol><\/ol>\n<div class=\"elementor-element elementor-element-93fa5ba elementor-widget elementor-widget-image\" data-id=\"93fa5ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\">\n<p><strong>Follow these steps to pair a button with your <\/strong>MG<strong>Home<\/strong> <strong>Cellular<\/strong>:<\/p>\n<ol>\n<li>Press the white pairing button on the back of the device to initiate the verbal cue <strong>\u201cEntering Pairing mode\u201d<\/strong>.<\/li>\n<li>Press the button on the neck and\/or wrist pendant to connect to the device for 3 seconds.<\/li>\n<li>When the pairing has been completed, the device will state <strong>\u201cPairing Completed. Exiting learning mode\u201d<\/strong>.<\/li>\n<li>The button is now paired. It is recommended to test the newly paired button.<\/li>\n<\/ol>\n<p><img decoding=\"async\" width=\"368\" height=\"152\" src=\"\/support\/wp-content\/uploads\/sites\/6\/2024\/12\/mg-home-guardian-paring.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" style=\"margin-left: auto; margin-right: auto;\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How to increase Volume &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Press the berry color volume button to adjust the volume level. 5 levels are available for selection. Each button press will lead to the next level. The cycle of 1-5 will be repeated sequentially.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Fall Detection&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6010da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6010da\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74e5c5f\" data-id=\"74e5c5f\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-568dfe9 elementor-widget elementor-widget-text-editor\" data-id=\"568dfe9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p id=\"fall-detection-can-provide-peace-of-mind-knowing-that-our-monitoring-center-will-receive-a-signal-to-send-help-without-the-push-of-a-button-for-additional-10-00-monthly\"><span style=\"text-decoration: underline;\"><span style=\"color: #993366;\"><a href=\"https:\/\/vimeo.com\/996800905\" target=\"_blank\" rel=\"noopener\" style=\"color: #993366; text-decoration: underline;\">Watch this video to learn everything you need to know about Fall Detection with your device!<\/a><\/span><\/span><\/p>\n<p><span>Fall Detection can provide peace of mind knowing that our monitoring center will receive a signal to send help without the push of a button for additional $10.00 monthly.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3704c74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3704c74\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57a5a5d\" data-id=\"57a5a5d\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-d62fc2a elementor-widget elementor-widget-text-editor\" data-id=\"d62fc2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ul>\n<li>\n<p id=\"fall-detection-pendants-contain-tiny-sensors-that-can-detect-changes-in-motion-as-well-as-changes-in-the-height-of-the-pendant-if-a-fall-is-detected-the-device-will-send-an-alarm-to-the-monit\">Fall Detection pendants contain tiny sensors that can detect changes in motion, as well as changes in the height of the pendant. If a fall is detected, the device will send an alarm to the monitoring center to begin the normal call process.<\/p>\n<\/li>\n<li>\n<p id=\"fall-detection-works-best-when-worn-around-the-neck-and-outside-of-clothing\">Fall Detection works best when worn around the neck and outside of clothing.<\/p>\n<\/li>\n<li>\n<p id=\"fall-detection-does-not-detect-100-of-falls-if-you-are-able-press-your-fall-detection-button-in-the-event-of-an-emergency-you-may-experience-false-alarms-from-time-to-time-please-advis\">Fall Detection does not detect 100% of falls. If you are able, press your fall detection button in the event of an emergency. You may experience false alarms from time to time. Please advise the operator it was a false alarm.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b6c0ac\" data-id=\"1b6c0ac\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a15e197 elementor-widget elementor-widget-text-editor\" data-id=\"a15e197\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-225a4d7\" data-id=\"225a4d7\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-8ec7fa9 elementor-widget elementor-widget-toggle\" data-id=\"8ec7fa9\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toggle\" role=\"tablist\">\n<div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-1491\" class=\"elementor-tab-content elementor-clearfix elementor-active\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1491\">\n<ul><\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11cd3ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11cd3ec\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b42cae9\" data-id=\"b42cae9\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-4689641 elementor-widget elementor-widget-toggle\" data-id=\"4689641\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toggle\" role=\"tablist\">\n<div class=\"elementor-toggle-item\">\n<p id=\"elementor-tab-title-7391\" class=\"elementor-tab-title elementor-active\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-7391\" aria-expanded=\"true\"><span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\"><span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span><\/span><strong>Fall Detection \u2013 Physical Button<\/strong><\/p>\n<div id=\"elementor-tab-content-7391\" class=\"elementor-tab-content elementor-clearfix elementor-active\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7391\">\n<ul>\n<li>\n<p id=\"this-is-a-physical-button\"><span>This is a physical button.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"the-fall-detection-pendant-should-be-worn-around-the-neck-and-on-the-outside-of-the-clothes\"><span>The fall detection pendant should be worn around the neck and on the outside of the clothes.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"has-a-range-of-500-ft-from-the-mobile-device\"><span>Has a range of 500 ft from the mobile device.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"battery-life-up-to-three-years\"><span>Battery life up to three years.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Testing Your Device &#038; Pendants&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-787a178 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"787a178\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87f23af\" data-id=\"87f23af\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a3ea44d elementor-widget elementor-widget-text-editor\" data-id=\"a3ea44d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe71b1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe71b1a\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d24fba6\" data-id=\"d24fba6\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-bebc212 elementor-widget elementor-widget-text-editor\" data-id=\"bebc212\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><em><strong>It is recommended to test your device and pendants monthly to ensure they are working properly.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74789c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74789c8\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-feddec6\" data-id=\"feddec6\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-138aab4 elementor-widget elementor-widget-text-editor\" data-id=\"138aab4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p><strong><span>Follow the steps below to test your device and pendants:<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40351f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40351f2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0621a63\" data-id=\"0621a63\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-1c509b0 elementor-widget elementor-widget-text-editor\" data-id=\"1c509b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<ol>\n<li><span>To get started, grab any\/all buttons that need to be tested and be sure to be in range of the base device.<\/span><\/li>\n<li><span>Press the transmitter button or help button on the device for at least 3 seconds. The device will announce\u00a0\u201c<strong>Initiating Help<\/strong>\u201c.<\/span><\/li>\n<li><span>There will be a one-second pause and then a series of 10 beeps. <\/span><span>During this time the alarm can be canceled by a 5-second press on the base device or the transmitter button. <\/span><span>If the alarm is canceled, the unit will state \u201c<strong>Call\u00a0Cancelled<\/strong>\u201d.<\/span><\/li>\n<li><span>The device will state\u00a0<strong>\u201cCall in Progress<\/strong>\u201d\u00a0and then\u00a0\u201c<strong>Call Connected<\/strong>\u201c.<\/span><\/li>\n<li><span>The device will connect to\u00a0<strong>Stella<\/strong>, the automated voice assistant.<span style=\"text-decoration: underline;\"><span style=\"color: #993366;\"><a href=\"https:\/\/www.medicalguardian.com\/support-new\/article\/stella\/\" target=\"_blank\" rel=\"noopener\" style=\"color: #993366; text-decoration: underline;\"><\/a><\/span><\/span><\/span><span><\/span><\/li>\n<li><span>If a\u00a0live operator\u00a0responds through the device, inform the operator that \u201c<strong>this is just a test.<\/strong>\u201c<\/span><\/li>\n<li><span dir=\"ltr\"><span style=\"color: #ff0000;\"><strong>Important!<\/strong><\/span>\u00a0 Be sure to wait at least 60 seconds between tests.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Best Practices&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol><\/ol>\n<div class=\"elementor-element elementor-element-93fa5ba elementor-widget elementor-widget-image\" data-id=\"93fa5ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\">\n<p class=\"p2\"><b>Button To Base Range<br \/><\/b>The base unit can detect a button press within a 1,400 ft range from the base device. Help can still be sent if you aren\u2019t able to communicate with the monitoring center and you are within 1,400 ft of the base device.<\/p>\n<p><span class=\"s1\"><\/span><\/p>\n<p class=\"p2\"><b>Backup Battery<br \/><\/b>In the event of a power outage, the backup battery will run for 32 hours.\u00a0 Once power is restored, the backup battery will recharge on its own.<\/p>\n<p class=\"p2\"><b>Monthly Testing<br \/><\/b>It is recommended to test your base device, as well as any\/all buttons, monthly to ensure they are working properly. Simply press the button and when you\u2019re connected to the monitoring center, state that you are testing your device\/button and no help is needed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;FAQs&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||20px|false|false&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"p1\"><b>How do I power on and power off my device?<\/b><\/p>\n<p class=\"p2\">Powering on the MG<strong>Home<\/strong> <strong>Cellular<\/strong>:<br \/>Plug the power adaptor into a direct wall socket that is not connected to a light switch. Press the red power button on the back of the device located next to the power cord. The info light will light up solid green indicating it is connected to a power source and will verbally state, <strong>\u201cDevice ready.\u201d<\/strong><\/p>\n<p class=\"p2\">Powering off the MG<strong>Home<\/strong> <strong>Cellular<\/strong>:<br \/>Press the red power button on the back of the device located next to the power cord. The berry colored LED light on the front of the device will go out indicating the device is powered off.<b><\/b><\/p>\n<p class=\"p1\"><b>Can I move this device to a new location?<br \/><\/b>Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Member Portal. The device should be tested at the new address to ensure it is working properly.<b><\/b><\/p>\n<p class=\"p1\"><b>Should extension cords and surge protectors be avoided?<br \/><\/b>Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The device\u2019s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.<b><\/b><\/p>\n<p class=\"p1\"><b>What material is used to make the neck button?<br \/><\/b>The neck button is made of TPU (Thermoplastic polyurethane plastic) and has a nylon cord\/lanyard attached.<b><\/b><\/p>\n<p class=\"p1\"><b>What material is used to make the wrist button?<br \/><\/b>The wrist button is made of TPU (Thermoplastic polyurethane plastic) and has a silicone, latex free band.<b><\/b><\/p>\n<p class=\"p1\"><b>Are the buttons water-resistant?<br \/><\/b>The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.<b><\/b><\/p>\n<p class=\"p1\"><b>How long does the battery in the button (neck and wrist) last?<br \/><\/b>The buttons have a battery life of up to 5 years. A red LED light will flash after a button press if the button has a low battery. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.<b><\/b><\/p>\n<p class=\"p1\"><b>How long does the battery in the Fall Detection button last?<br \/><\/b>The Fall Detection button has a battery life of up to 3 years. A red LED light will flash when the button has a low battery. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.<b><\/b><\/p>\n<p class=\"p1\"><b>Can metal roofing\/siding, trees, airports and other environmental factors have any effect on the device being able to connect?<br \/><\/b>Yes, metal roofs\/siding, concrete buildings (such as a basement), and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device\u2019s ability to connect.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0 breadcurmbs-nav\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/www.medicalguardian.com\/support\/\" class=\"home\"><span property=\"name\">Home <\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">&#x35;<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>MGHome\u00a0 CellularFind SolutionsWatch this video to learn everything you need to know about getting started with your MGHome Cellular! Follow these steps to install the MGHome Cellular: Make sure the AC power adaptor is securely connected to the back of the [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"MGHome Cellular Support | Medical Guardian","_seopress_titles_desc":"Get MGHome Cellular support. Find setup guides, FAQs, tips, and manuals to keep your device running well.","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/pages\/227165"}],"collection":[{"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/comments?post=227165"}],"version-history":[{"count":23,"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/pages\/227165\/revisions"}],"predecessor-version":[{"id":229825,"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/pages\/227165\/revisions\/229825"}],"wp:attachment":[{"href":"https:\/\/www.medicalguardian.com\/support\/wp-json\/wp\/v2\/media?parent=227165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}