STEP 1: Test your Active Guardian
- Remove your Active Guardian from its charging cradle.
- Press and hold the Emergency SOS call button on your Active Guardian until the light around the button turns blue and the device vibrates.
- After a short delay, you will hear tones or ringing and a voice message.
- An operator will ask if you need help. Please state that you are just testing.
Please Note
If the button is pressed and the blue call light flashes every 1 second, the device will state, “Activation needed. Place device on charging cradle until blue light flashes once every 5 seconds, then test the device.” Charge the device until the battery light is solid red and then press and hold the call button to test again. If your device does not test properly, please contact Customer Care.
Please Note
If the operator is unable to connect through the base, they will try calling you on your phone. Keep an eye on your phone in case it rings—it’s probably us!
- Once the operator confirms the test, they will disconnect the call.
Once the operator confirms the test, they will disconnect the call.
Please Note
Test your Active Guardian monthly to ensure they are working properly.
Having trouble placing a test call?
If your Active Guardian fails to place a call when you test your emergency button, your device may require a software update. We can wirelessly send the update to your device.
Reach out to our Customer Care team at 1-800-313-1191 and we will assist you with this process.