Active Guardian I FAQ’s

Should you ever need help, simply press and hold the Call Button until the Call Light indicator lights up blue. After a short delay, you will hear tones or ringing, and the device will vibrate. Once you are connected to one of our highly-certified emergency operators, you can then speak with an operator directly through the device and request emergency services or a member of your Care Circle to come and help you.

The Active Guardian’s battery can last up to 5 days per charge depending on usage and whether its fall detection capabilities have been activated.

  • Battery life with fall detection: 3 days
  • Battery life without fall detection: 5 days
  • Recommended: charge daily for optimal battery life

The red Battery Light will begin flashing to show that you need to charge your device. The Active Guardian is charging when the red Battery Light is flashing, and after about 3 hours, the light will become solid to show that the device is fully charged.

No. Your home does not need WiFi in order for the Active Guardian to work. Our emergency operators will be able to pinpoint your location using the Active Guardian’s GPS and WiFi capabilities should you ever need help.

Yes. The wearable buttons are highly water-resistant so you can wear your neck pendant or wristband in the shower, but it should not be submerged in more than 3 feet of water for more than 30 minutes and should not be used in salt or chlorine water.

No. The volume is not adjustable.

To test fall detection, drop the unit onto your lap or a cushion from a height of 1-2 feet. The device should automatically dial the monitoring center. When an operator answers, tell them you are testing.

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