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About Your On-the-Go Guardian

A Quick Look at Your On-the-Go Guardian

  • Speaker
    You will clearly hear the emergency operator through this powerful speaker.
  • Blue Light
    During an SOS call, the blue call light will be solid. The blue call light will flash every 5 seconds while charging and for a short time after a call ends.
  • Blue light around Emergency SOS call button
    During an emergency call, the blue call light will be solid. The blue call light will flash every 5 seconds when your Active Guardian is on and ready for use. If your Active Guardian is fully charged and the blue light flashes once every second, please contact Customer Care.
  • Battery Level Indicator Button
    You can check the battery level at any time by pressing the battery level indicator button on the side of the device. The device will either say “Battery OK” or “Battery low, please charge.”
  • Call Button
    Press this button in an emergency to contact our monitoring center.
  • Microphone
    Speak with an emergency operator using this microphone.
  • Charging Cradle
    This charges the device in just 3 hours.

On-the-Go Guardian Features

Your On-the-Go Guardian has unlimited range and can be taken anywhere within the U.S. with sufficient cellular coverage. The On-the-Go Guardian includes GPS and WiFi location services. WiFi is not required to use your device.

Cleaning Your On-the-Go Guardian

We recommend that you clean your Active Guardian weekly to ensure proper charging. To clean, take a soft cloth, such as an eyeglass cleaning cloth, and gently rub the gold contacts on the device and charging cradle to remove dirt, oil and debris. You can also spray household cleaner onto the cleaning cloth (though do not spray directly onto the device or cradle) to remove debris.

Replacing the Lanyard with the Belt Clip

  • Remove the lanyard by pressing the small tab upward to release the clip.
  • Pull the lanyard and clip away from your On-the-Go Guardian device.
  • Press the clip on the back of the belt clip into the slot on the back of your On-the-Go Guardian until it clicks.

On-the-Go Guardian Light Indicators

While On Charger
Feature Symbol Meaning
Battery Red, blinking: Charging
Red, solid: Charged
Call Blue, flash every 5 seconds: Normal
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
While Off Charger
Feature Symbol Meaning
Battery Off: Normal
Red, flash every 1 second: Low Battery
Call Blue, flash every 5 seconds: Normal
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
During a Call
Feature Symbol Meaning
Battery Off: Normal
Red, flash every 1 second: Low Battery
Call Blue, solid: Normal
Blue, solid 5 seconds then off: Call Failed
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
Powering On/Off
Feature Symbol Meaning
Battery Powering On: Red, solid 8 seconds then off
Powering Off: Red, solid 15 seconds then off
Call Powering On: Blue, solid 8 seconds then off
WiFi Powering On: Blue, solid 8 seconds then off
GPS Powering On: Blue, solid 8 seconds then off

Up next...

Setting Up and Installing Your On-the-Go Guardian

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