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About Your Active Guardian II

A Quick Look at Your Active Guardian

Active Guardian Features

Your Active Guardian has unlimited range and can be taken anywhere within the U.S. with sufficient Verizon cellular coverage. The Active Guardian includes GPS and WiFi location services. WiFi is not required to use your device.

Cleaning Your Active Guardian

We recommend that you clean your Active Guardian weekly to ensure proper charging. To clean, take a soft cloth, such as an eyeglass cleaning cloth, and gently rub the gold contacts on the device and charging cradle to remove dirt, oil and debris. You can also spray household cleaner onto the cleaning cloth (though do not spray directly onto the device or cradle) to remove debris.

Replacing the Lanyard with the Belt Clip

About Active Guardian's Fall Detection Capabilities

How Fall Detection Works

Fall detection does not detect 100% of falls. If you are able, you should always press the Call Button when you need help.

If you are unable to press the Call Button and a fall is detected, an alert is sent to the monitoring center just as it would for a button press.

What to do in case of a false alarm — canceling a fall detection call

When a fall is detected, your Active Guardian will state, “Fall detected. Press the call button to cancel.” A fall may be canceled within twelve (12) seconds by pressing the call button. Once pressed and the call has canceled susccesfully, the device will state, “Fall detection canceled.” If not canceled, you will hear tones or ringing and then a voice message. The specialist will answer the call.

Important Safety Information

The Active Guardian must be worn around the neck if fall detection capabilities are active. Adjust the lanyard so that the device rests on your breastbone to minimize false alarms. Wear it outside your shirt, as wearing it inside can reduce the percentage of falls detected.

If you accidentally set off fall detection, let the alarm go through to our monitoring center. Once connected to an operator, tell them it is a false alarm.

Active Guardian Light Indicators

While On Charger
Feature Symbol Meaning
Battery Red, blinking: Charging
Red, solid: Charged
Call Blue, flash every 5 seconds: Normal
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
While Off Charger
Feature Symbol Meaning
Battery Off: Normal
Red, flash every 1 second: Low Battery
Call Blue, flash every 5 seconds: Normal
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
During a Call
Feature Symbol Meaning
Battery Off: Normal
Red, flash every 1 second: Low Battery
Call Blue, solid: Normal
Blue, solid 5 seconds then off: Call Failed
WiFi Off: WiFi is off
Blue, flash every 5 seconds: WiFi is on
GPS Off: GPS Off or No Signal
Blue, flash every 1 second: GPS signal
Powering On/Off
Feature Symbol Meaning
Battery Powering On: Red, solid 8 seconds then off
Powering Off: Red, solid 15 seconds then off
Call Powering On: Blue, solid 8 seconds then off
WiFi Powering On: Blue, solid 8 seconds then off
GPS Powering On: Blue, solid 8 seconds then off

Up next...

Setting Up and Installing Your Active Guardian

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